Tag Archives: tutorial

How to add a payment to an existing sales record (GA)

Posted on March 3, 2020

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading →

Posted in Wintix5, Accounting, Wintix 6 | Tagged , | Leave a comment

How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

Posted on March 13, 2020

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading →

Posted in Authorize.net, Accounting | Tagged , | Leave a comment

How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

Posted on March 18, 2020

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading →

Posted in Wintix5, Seating Plans & Charts, Wintix 6 | Tagged , | Leave a comment

Add run of show price categories in Wintix 6

Posted on March 20, 2020

Go to Show | Edit a show and click the Run of show prices button. This is the Run of show prices window. To add a price code, click on the Add a price button. NOTE: Whatever is input into Print on tix … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

How to create a “mirror show” for social distance seating in Wintix 6

Posted on May 14, 2020

  PLEASE NOTE: Use this method if you’ve already sold reserved tickets for an existing show and now need to create socially distant seating. If you have not sold tickets yet for a show needing social distant seating, please set … Continue reading →

Posted in Coronavirus information, Wintix5, Wintix 6 | Tagged | Leave a comment

How to generate a mail list of people who don’t have an email address by running a query

Posted on May 22, 2020

Go to Mailing list | Generate a mailing list | Export email. In the Exporting email addresses window, click on the Edit the query tab and remove the query that is there by default. In the field, type this command: … Continue reading →

Posted in Wintix5, Wintix 6 | Tagged , | Leave a comment

How to generate a mail list of people who bought specific shows and don’t have an email address by running a query

Posted on May 22, 2020

This query renders a spreadsheet of patrons who have purchased tickets for specific shows AND who do not have an email address.   This is handy for our clients who need to generate a list of patrons to call or mail … Continue reading →

Posted in Wintix5, Wintix 6 | Tagged , | Leave a comment

You need two things to change a clerk during a sale edit

Posted on June 19, 2020

It’s a good idea to be able to tell which clerk edited a sale. To be able to change the clerk, though, you need to have two things. You must require passwords in Wintix. Each clerk must have a password … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

How to use Scantix with a Zebra scanner

Posted on August 5, 2020

NOTE: The system administrator needs to give each clerk permissions to scan tickets by going to Tools | Passwords | Edit the list of users | Permissions | check Sales – Scan bar coded tickets and validate.  Go here to … Continue reading →

Posted in ScanTix | Tagged , | Leave a comment

How to use Scantix with an Android or iPhone

Posted on August 25, 2020

First you need to download the Center Stage Software Scantix app to your phone. Depending on your phone type, either go to the Google Play Store or the iPhone app store. Search for ‘center stage software’ to find the application. … Continue reading →

Posted in ScanTix | Tagged , | Leave a comment