Tag Archives: tutorial

How to improve your Webtix site in a few simple steps

Little improvements can make a big change when it comes to how your online patrons experience buying tickets. You can make the experience easier and more pleasant by making a few simple changes to: Update your logo Select a background … Continue reading

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Does Webtix tell your patron their account doesn’t exist?

What if your customer is trying to buy tickets online, and already has an account, but Webtix says they don’t? When they go to sign in to complete their purchase, they get the message “Customer record not found, please create … Continue reading

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Don’t use dates for price category names in shows or packages that reoccur

It might be tempting to add a date – like a year – to a price category for a show or package that you sell and perform each year. Here is a good example. This price category is named C … Continue reading

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Watch: different ways of selecting seats on a seating chart in Wintix

There are a few different ways to select seats on a chart during a sale. Typing the price category directly into the seat. Right-clicking on the seat and picking the price from the list that appears. Checking the box Select … Continue reading

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The recommended price category for subscribers is “S”

Center Stage Software recommends you use price category S for your season ticket subscriptions. Using S for subscribers is easy to remember and down far enough in the alphabet, it’s not likely being used. To set it up go to … Continue reading

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Wintix update 4/24 and 4/27

First fix of the Integrity report for the daily sales report was running slowly, so Bruce uploaded another fix –  “I’ve overhauled the Integrity Report (again). It’s faster and more accurate now.” Neither update is on the production server as … Continue reading

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Godex printer: do your tickets have random lines on them like this?

Do the tickets from your Godex printer look like someone drove over them, with lines on them? Godex recommends this solution. Completely remove the printer driver and start with a fresh install. Go to the area on your computer where … Continue reading

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Add customer’s partner to a mailing list

In Wintix, go to Mailing list | Generate  mailing list | Create a new list. Give the mailing list a name. Choose your output type (in this case we want a spreadsheet to create a mailing list to subscribers. Click … Continue reading

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Resetting a ticket format to default settings

FOR INTERNAL USAGE The ticket format contains instructions as to which printer to go to, what paper size, orientation and a bunch of other things. The Windows printing subsystem contains similar instructions. It can get confused and it becomes impossible … Continue reading

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Authorize.net transaction response codes

Occasionally you may see a transaction response code number from Authorize.net if there is something the matter with a transaction through Authorize.net. It is an authorization error. Authorize.net has a page on their website where you type in the numeric … Continue reading

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