Category Archives: Webtix Full License

Collect donations online without a service charge

You may have attached a convenience fee or service charge to your online ticket sales through Webtix. Now you want your customers to be able to donate through Webtix but want to make sure they aren’t charged an extra fee … Continue reading

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Authorize.net error code 99

Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading

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Generic info on PHP and Apache versions

Some Webtix customers are running on servers with patched older versions of PHP and Apache. Automated PCI scanners do not take “patching” into consideration for compliance issues. This results in refusal of PCI approval, unless their version numbers are re-configured … Continue reading

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Show has both reserved and general admission seating

If you have a show that has both reserved and general admission seatings, you can handle this a couple of different ways. 1. Attach a seating plan that shows ALL seats Remove row and seat numbers from the GA seats. … Continue reading

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Show disappears from Webtix site

If your shows disappear from your Webtix page go to Show | Edit a show | Edit date. Check your Off sale date.

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Credit card error – Authorize.net

If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading

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How to apply a promotional code to a specific performance in Wintix for online sales

NOTE: After showing you how to apply a promo code to one performance, there are instructions on how to apply the promo code to more than one performance of a show. In Wintix, Go to Show | Edit a Show … Continue reading

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How to create “house seats” that can not be bought online

Wintix allows you to create house seats that are reserved and cannot be bought online. In your seating plan, each of the seat’s status should be changed to a particular character. We recommend using “H” or “h” but you can … Continue reading

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Run a daily Webtix sales report

In Wintix, run a report by day. All transactions including in-house and Webtix will be displayed. If you wish to isolate those transactions that are done through Webtix only,  click on Reports | By Day | Clerks | Report for 1 … Continue reading

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Scale the house (limit the number of price codes)

Want to limit the number of price codes available to online customers? In other words, can you only show certain ones and have them match up with the corresponding section? The way this is done is by “scaling the house” … Continue reading

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