Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

How to customize the look of your SIM interface in Authorize.net

Posted on December 10, 2012

The SIM interface in Webtix takes a purchaser to a Payment Gateway hosted page to process a credit card. This ensures Webtix adheres to all security protocols without a prohibitively costly certification process that would increase the cost of our … Continue reading →

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What ports do Wintix and Webtix use?

Posted on November 2, 2012

Wintix uses port 3306 for MySQL. That’s it. If you have a firewall installed (like the Windows firewall), you need to make sure this port is open. If you are going to send email from Wintix, you also need port … Continue reading →

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Email error message

Posted on November 2, 2012

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading →

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Authorize.net error 14

Posted on October 31, 2012

The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading →

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Good information about House Seats

Posted on October 30, 2012

Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online.  Once a particular character is replaced with … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

How to put promotional seats on sale – before the public gets to them

Posted on October 15, 2012

Used for pre-sales or for members of a fan club who need a reward Enter the show, dates, times, prices. Enter the special prices you want available as promotional codes. You can have as many promotional codes as you want. … Continue reading →

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How to modify, brand, customize your Webtix page

Posted on September 28, 2012

The standard Webtix page is handsome enough as it is, but many of our customers want their Webtix page to be modified so it matches the look, feel and branding of their websites. This is done by your web master … Continue reading →

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Authorize.net error 87

Posted on September 28, 2012

If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net, Credit Card Processing | Tagged | Leave a comment

Can you add a hyperlink to an email receipt?

Posted on September 28, 2012

Yes, you can add a link to your receipt, even though it is a PDF. It depends on the PDF reader that the patron who receives the email is using whether the link is ‘clickable.’ The pdf file should recognize … Continue reading →

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Are your confirmation emails being blocked?

Posted on September 21, 2012

A customer wrote to us about confirmation emails being blocked: In addition to addressing individual rejections I also subscribe to services such as emailreg.org which authenticates and verifies email senders and provides whitelists for email servers and ISPs.  However, one … Continue reading →

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