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Recent Posts
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- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- How to back date to the previous build of Wintix
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- How to run a report that shows you who is sitting in what seats
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- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
Category Archives: Printers/Tickets
Got a paper jam in your Practical Automation (PA) printer?
One of our clients reported the ticket stock has become hung in the output tray of her PA printer. It appeared a ticket(s) was jammed in the cutter area. The blades seemed to be in a somewhat locked manner due … Continue reading
How to clean Practical Automation printheads
Here are three videos that will teach you how to: Remove the printhead for cleaning Clean the printhead Replace the printhead after cleaning
Is the font size too big to print on your ticket format or reports?
Is the font size too big to print properly on reports or tickets? (In the example below, the font size on the left ticket is printing out too big and won’t fit on the ticket.) If this happens to you, … Continue reading
Want to change the location that prints on tickets?
Go to Show | Edit a show and highlight the performance date. Enter the new information in the Theatre and Location fields. The new text will display on the ticket.
How to fix a STF that reverted to a default layout
A Wintix user reported their master ticket setup reverted to some old or default version of their ticket layout that is not correct. Their ticket set up was a Special Ticket Format (STF) so we instructed them to go to: … Continue reading
What is a Special Ticket Format (STF) and when would I use it?
You don’t need to create and use a Special Ticket Format (STF) unless the ticket for that show will be different from the default ticket. So, when would you use a STF? If the show has a logo that is … Continue reading
How to add leading zeroes on tickets
NOTE: This post is intended for internal use only. A Wintix user needed to print tickets in quantities greater than 10,000 tickets. They also needed to number them with a 4 digit number. They wanted to print numbers from 00001 … Continue reading
Printer drivers and set up instructions
About two thirds of our tech support deals with printers In fact, many printing problems can be solved with downloading an updated printer driver. Here are links to download drivers for commonly used printers from Datamax, Boca, Practical Automation and … Continue reading
Cannot print reports due to “Group Footer 4 band too big” message
You need to change your computer’s default printer. In Wintix, sending a report To printer prints the report to your Windows default printer. The most common area for trouble here is that the ticket printer has been set as the … Continue reading
“Error 2059: Unhandled Structured Exception”
When trying to print a default ticket format, or a special ticket format, if you receive this error: “Error 2059: Unhandled Structured Exception” … … That means your printer codes are not being recognized by Wintix, or haven’t been set … Continue reading