Category Archives: General Information

Numbering General Admission Tickets for Auditing Purposes

There are three ways of numbering your tickets: You can use the Tixnum field. This field will print a series of numbers starting at 1. For instance, a sale of four tickets would be labeled 1, 2, 3,  and 4. … Continue reading

Posted in Desktop Software, Wintix5, Printers/Tickets, Tickets, Accounting | Tagged | Leave a comment

Authorize.net error code 99

Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Authorize.net, Credit Card Processing, Accounting | Tagged | Leave a comment

Credit card error – Authorize.net

If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Authorize.net, Credit Card Processing, Accounting | Tagged | Leave a comment

How to apply a promotional code to a specific performance in Wintix for online sales

NOTE: After showing you how to apply a promo code to one performance, there are instructions on how to apply the promo code to more than one performance of a show. In Wintix, Go to Show | Edit a Show … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Accounting | Tagged | Leave a comment

Run a daily Webtix sales report

In Wintix, run a report by day. All transactions including in-house and Webtix will be displayed. If you wish to isolate those transactions that are done through Webtix only,  click on Reports | By Day | Clerks | Report for 1 … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports, Accounting | Tagged | Leave a comment

No customer name on receipt for cancelled sale

When you cancel a sale, it removes the customer name from the sale.  (See screen shot below.) If you bring up a sale record, then click on Print a receipt – the window below comes up.  If you will notice … Continue reading

Posted in Desktop Software, Wintix5, Accounting | Tagged | Leave a comment

Running reports from the archived files (oldsales)

Running reports from the archived files (oldsales) is very much like running reports from mainsale (active file). Go to Reports | Run of show Click the from Oldsales radio button. Choose the show you would like to for your Run … Continue reading

Posted in Reports, Accounting, Wintix 6 | Tagged , | Leave a comment

How to handle split payments in Wintix 5

If a customer pays with split payment (cash/check, for example), you need to create a payment type: cash/check.  Choose the cash/check payment type,  then manually input the amount of money in each column (i.e:  for a split payment of $40 … Continue reading

Posted in Desktop Software, Wintix5, Accounting | Tagged | Leave a comment

How to add a service charge only for online purchases

Click on File | Payment type. Make sure you have a payment type labeled Internet credit card. To apply a per order or per ticket or percentage service charge, click on the appropriate column and add the desired amount (see … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

How to modify generic pay types in the What shows were sold report

The standard report has generic pay types (ie. pay type 1, 2, etc.) but you can modify them and create a custom report with specific pay types. Go to Reports | by Day | What shows were sold. Choose Custom … Continue reading

Posted in Desktop Software, Wintix5, Reports, Accounting | Tagged | Leave a comment