Category Archives: Accounting

No customer name on receipt for cancelled sale

Posted on September 8, 2011

When you cancel a sale, it removes the customer name from the sale.  (See screen shot below.) If you bring up a sale record, then click on Print a receipt – the window below comes up.  If you will notice … Continue reading →

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Running reports from the archived files (oldsales)

Posted on August 2, 2011

Running reports from the archived files (oldsales) is very much like running reports from mainsale (active file). Go to Reports | Run of show Click the from Oldsales radio button. Choose the show you would like to for your Run … Continue reading →

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How to handle split payments in Wintix 5

Posted on July 28, 2011

If a customer pays with split payment (cash/check, for example), you need to create a payment type: cash/check.  Choose the cash/check payment type,  then manually input the amount of money in each column (i.e:  for a split payment of $40 … Continue reading →

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Credit card refunds if you are using a virtual terminal

Posted on May 18, 2011

If you are using a virtual terminal, such as Authorize.net for online sales and want to refund a credit card purchase, here is how to process that refund. You do the refund within Wintix, itself. Wintix connects with Authorize.net so … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

How to add a service charge only for online purchases

Posted on May 18, 2011

Click on File | Payment type. Make sure you have a payment type labeled Internet credit card. To apply a per order or per ticket or percentage service charge, click on the appropriate column and add the desired amount (see … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

How to modify generic pay types in the What shows were sold report

Posted on May 6, 2011

The standard report has generic pay types (ie. pay type 1, 2, etc.) but you can modify them and create a custom report with specific pay types. Go to Reports | by Day | What shows were sold. Choose Custom … Continue reading →

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Troubleshooting: Credit cards transactions won’t process

Posted on April 25, 2011

For both your in-house credit card transactions and for your online ticketing with Webtix, the API login and key have to be absolutely correct. The key and login are generated by Authorize.net.  If at any time, you generate a new … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

Voiding or refunding a transaction in Wintix

Posted on April 12, 2011

Voiding is done for a sale that was transacted on the same day of the sale.  If a day goes by after the original transaction, then you would do a credit. If you use Authorize.net, you can go directly to … Continue reading →

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Can we save credit card information to process later?

Posted on March 23, 2011

To save credit card numbers puts a company at great financial and legal risk. Visa/MC set the rules on this one, and the banks as well.  Since our software is a box office accounting system, we had to develop our … Continue reading →

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How to resell returned tickets without accounts being out of balance

Posted on March 21, 2011

One of our customers reported the following situation: They sell seats, and some patrons return the tickets, but the venue doesn’t refund the money.  When someone gives tickets back, they go into that sale and return the seats so they … Continue reading →

Posted in Desktop Software, Wintix5, General Information, Accounting | Tagged | Leave a comment