Troubleshooting: Credit cards transactions won’t process

(Last updated on: November 24, 2015)

For both your in-house credit card transactions and for your online ticketing with Webtix, the API login and key have to be absolutely correct. The key and login are generated by  If at any time, you generate a new transaction key in, this information HAS to be input into the Initialization menu in Wintix and you need to contact Center Stage Software so we can input the new key into Webtix’s backend in order for the credit card transactions to go through.

  • To enter your API log in and transaction key:  while in Wintix, click on File | Initialization | Credit card options.


  •  You will see there are three fields:
  1. Login (this is the API login that is needed for
  2. Key (this is the API transaction key that is needed for
  3. Link (the URL that begins with https. . . This has to be correct so that Wintix will know which secure website is to be connected).


This entry was posted in Accounting, Credit Card Processing, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 and tagged . Bookmark the permalink.

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