Category Archives: Accounting

The Cancelled Sales Graveyard

Posted on April 5, 2012

Q: “Every time we cancel a sale, it leaves behind a sales record marked as a Cancelled sale. How do I get rid of these things?” A: Wintix handles its records vaguely like a double entry bookkeeping system. Under standard … Continue reading →

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Information on archived shows

Posted on February 23, 2012

If you archive a show, it can’t be placed back where it was pulled from if needed.  You will not be able to pull that show back and “un-archive it.” However, you can pull reports from archived shows. Go to … Continue reading →

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How to return seats and do a refund for a credit card sale

Posted on February 21, 2012

Go to Sales | Sales records | Search by sale number, customer name, etc. and bring up the sale you want to credit. Go to the Tickets tab | Return seats. The Removing selected seats window will appear. Choose the … Continue reading →

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How to hold seats for a specific performance

Posted on February 20, 2012

If you don’t want to change your seating plan, nor do a reservation sale to hold different seats according to the performance of your show, you can do the following in your seating chart and this will be performance specific, … Continue reading →

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“Authorize and capture”

Posted on December 22, 2011

For Webtix, sales need to be set up as “authorize and capture” not “authorize only.” Otherwise, the sales are voided before completion. If you are using Webtix rental, we host your data so we will set that up for you. … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

Numbering General Admission Tickets for Auditing Purposes

Posted on December 22, 2011

There are three ways of numbering your tickets: You can use the Tixnum field. This field will print a series of numbers starting at 1. For instance, a sale of four tickets would be labeled 1, 2, 3,  and 4. … Continue reading →

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Authorize.net error code 99

Posted on October 27, 2011

Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading →

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Credit card error – Authorize.net

Posted on October 7, 2011

If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading →

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How to apply a promotional code to a specific performance in Wintix for online sales

Posted on October 6, 2011

NOTE: After showing you how to apply a promo code to one performance, there are instructions on how to apply the promo code to more than one performance of a show. In Wintix, Go to Show | Edit a Show … Continue reading →

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Run a daily Webtix sales report

Posted on October 5, 2011

In Wintix, run a report by day. All transactions including in-house and Webtix will be displayed. If you wish to isolate those transactions that are done through Webtix only,  click on Reports | By Day | Clerks | Report for 1 … Continue reading →

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