Category Archives: Wintix 6

If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?

Posted on October 14, 2015

A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading →

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Wintix 6 – Setting up special price codes

Posted on October 6, 2015

In Wintix 6, promotional codes are known as special price codes and have all the features of regular prices. Here’s how to set them up. Go to Edit the show. Click the Run of show prices button. Click the Add … Continue reading →

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How to add someone to a “Do not mail” list

Posted on September 28, 2015

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading →

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Can you set up different promo codes for different seats or sections?

Posted on September 23, 2015

A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading →

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Seating plan or seating plan PDF not displaying correctly?

Posted on September 16, 2015

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading →

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Wintix display fuzzy or wrong size?

Posted on August 18, 2015

Did you upgrade to Windows 10 or download a Windows update and now your Wintix display is larger or blurry? The problem is between Windows and your hardware – most likely in the video driver. The best thing is to … Continue reading →

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How to rotate text or images on tickets in Wintix

Posted on August 5, 2015

Did you know you can rotate text or images so they fit better on a ticket? Go to File | Ticket setup. Click the Windows printer setup button. Your label designer will open up to edit ticket format. It will … Continue reading →

Posted in Desktop Software, Wintix5, Tickets, Wintix 6 | Tagged | Leave a comment

Sales records and other data not correct? Could be a computer problem

Posted on July 28, 2015

Are you having problems with sales records and other data not being written correctly? Does this happen on every computer or just one in particular? Does this happen at random times or during the same time of day? Here are … Continue reading →

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Can’t find your Wintix shortcut? Here’s what to do

Posted on July 24, 2015

Did your Wintix shortcut icon accidentally get deleted? You can create a new one quite simply. Navigate to C:\Wintix6: Go to your computer Start Menu | Computer Double click on Local Disk (C:) Double click Wintix6 folder Scroll down to startwintix6.exe … Continue reading →

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Add form choices (formchoices) to the showinfo3 tab

Posted on July 13, 2015

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment