Category Archives: Desktop Software

Box-office software for your desktop.

Did your Wintix background change unexpectedly?

Posted on October 15, 2015

Do you have separate initialization settings in Wintix for each computer? If your computers have an environment variable for Wintix, then that could be why you’re seeing a different Wintix background on one computer that is different from another computer. … Continue reading →

Posted in Wintix5, Wintix 6 | Tagged | Leave a comment

Error – file access denied

Posted on October 15, 2015

A Wintix user reported that one of their clerks got the message Error 1705 file access denied while trying to print a receipt. However, a short time later no more errors occurred. Anytime you see an error with the phrase … Continue reading →

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If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?

Posted on October 14, 2015

A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading →

Posted in Accounting, Wintix 6 | Tagged | Leave a comment

Wintix 6 – Setting up special price codes

Posted on October 6, 2015

In Wintix 6, promotional codes are known as special price codes and have all the features of regular prices. Here’s how to set them up. Go to Edit the show. Click the Run of show prices button. Click the Add … Continue reading →

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How to change and move fonts on a receipt

Posted on October 5, 2015

Go to File | Label and Receipt setup. Click on the Modify any report button. A Windows dialogue box Open will come up. Double click on the Reports folder. Then double click again on the Receipts folder. You will see … Continue reading →

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How to update seats remaining on a chart

Posted on October 5, 2015

PLEASE NOTE:  Below are instructions for updating ALL charts for all shows and performances and updating for only a specific performance. Regardless of the method you use, be aware that updating the seats remaining will take some time and will … Continue reading →

Posted in Desktop Software, Wintix5, Seating Plans & Charts | Tagged | Leave a comment

How to change the font on your tickets

Posted on October 1, 2015

In Wintix, go to File | Ticket setup | Windows printer setup Click the Style tab  Click on the Ellipsis button next to Font and the Font window will open: You can change the font, font style or size from … Continue reading →

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Was a credit card “not approved” but charged anyway through Authorize.net?

Posted on October 1, 2015

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading →

Posted in Desktop Software, Wintix5, Internet connectivity, Credit Card Processing, Accounting | Tagged | Leave a comment

How to add someone to a “Do not mail” list

Posted on September 28, 2015

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How to put a coupon on a ticket

Posted on September 28, 2015

If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading →

Posted in Desktop Software, Wintix5, Tickets | Tagged | Leave a comment