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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- How to back date to the previous build of Wintix
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
Category Archives: Desktop Software
How to move your data from our server to yours
If you are a seasonal venue and you only use your Webtix shopping cart seasonally, you may want to host your own data when you’re dark. To move your data from our server to yours, please see the instructions below. … Continue reading
How to add rows to a seating plan
IMPORTANT! Do not add rows to any seating plan that is already in use and that have sales attached to it! With your seating plan open, click on the Plan tools button, then the Add a row (or bottom) to … Continue reading
How to change a GA show into a reserved seating plan show when you already have sales
One of our Wintix users reported that after they originally built a general admission show in Wintix, the powers that be decided to move it to another theater that has assigned seats so they needed to add a seating chart … Continue reading
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Account history of a deceased patron
What do you do in Wintix if you want to keep the account history of a patron who is deceased, but not have their info included when pulling mailing list reports? You can do one of two things. Make sure … Continue reading
Are the number of seats in your seating chart incorrect?
One of our clients was altering her ticket codes in one of her seating charts. Her seating plan was 524 seats, but she noticed her seating chart said she had 525. We don’t know exactly what caused it, but this … Continue reading
Amazon error log Data 5 server crash 7-23-16
Mary Z. from Amazon emailed: I have copied part of the MySQL error log (below) from your RDS instance showing the problem that MySQL was hitting attempting to restart. The RDS Database Engineer started MySQL in “innodb_force_recover=3” and recommends to … Continue reading
How do I turn on “Require passwords” in Wintix?
In Wintix, go to File | Initialization | click on the Require passwords checkbox. Once the Require passwords checkbox is checked, click on the Save Settings button. When selected, all users will have to login to Wintix with a username … Continue reading
How to quickly change prices for multiple shows
A Wintix user told us their board of directors raised ticket prices for the coming year, but they had already entered all the price categories and old prices into Wintix. This is what we told them to do: If only … Continue reading
How to remove seats from a seating plan
Double click on the first seat you want to remove. You will see the following screen, showing the data (row, section, seat number, etc.) for that seat. Remove all data from all fields. The Data for this seat window should … Continue reading
How to change the clerk after a sale has been done
If a ticket has been sold by one clerk, but another clerk needs to edit the sale, it’s a good idea to change the clerk so that the record reflects the correct person who edited it. The clerk does need … Continue reading