Tag Archives: tutorial

Setting up a show that has both reserved and general admission (GA) seating for Webtix

Posted on April 18, 2012

For this tutorial, we will use the 12/24/23 performance of “An American in Paris.” You will need to have two seating plans. One is a regular seating seating plan for your reserved seats. The other seating plan is for your … Continue reading →

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How to set up and add a clerk (user) to Wintix and set the password and permissions

Posted on April 5, 2012

First,  set up clerk names and assign passwords: Go to Tools | Password | Edit the list of users. The default login is sysadm. The default password for sysadm is also sysadm. Sysadm is a security hole. You need to … Continue reading →

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Error: “Invalid Market Type”

Posted on April 5, 2012

If you get the error “Invalid Market Type” while trying to charge a credit card through Wintix: Go to File | Initialization | Credit Card Tab. Click on the Market Type drop down box and choose 0-Default. Click on Save … Continue reading →

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Is there a way to indicate a legend for the seating chart so people know what all the colors mean?

Posted on February 10, 2012

If you need a modification of your seating chart to include a legend for Webtix, this would be a custom change, unless you are fluent in php programming or have a web designer fluent in php programming that can do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Seating Plans & Charts | Tagged | Leave a comment

Collect donations by adding a “Donation season package”

Posted on February 10, 2012

You can easily collect donations online with Webtix by setting up a donation as a season package. See also: Get a Donate button for Webtix donations To enter a Donation event as a season ticket package:     Click on Show … Continue reading →

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Abandoned Webtix seats are automatically returned

Posted on February 8, 2012

When people abandon their ticket purchase on Webtix, Webtix automatically returns the seats. There is a standard default of 20 minutes for a sale to be completed, although we can change it for you. If the patron does not complete … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6 | Tagged | Leave a comment

Change the time that Webtix holds pending tickets

Posted on January 19, 2012

When one of your customers selects tickets in Webtix, those seats are taken off sale. If the sale is abandoned, the seats are still held. The seats will be held until they timeout. Then, they are released. The default timeout … Continue reading →

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Merging duplicate customer records in Wintix 6

Posted on May 29, 2020

This is the procedure for merging two duplicate customer records: In Wintix, go to Mailing list | Customer lookup. Type the last name of the customer you want to merge into another record. You will see all instances of that … Continue reading →

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Email receipt to people who have purchased tickets by phone

Posted on January 19, 2012

You can tell Wintix to print a receipt to an email. On the General Information tab of the customer’s sales record: Click on Print a receipt – the printing a receipt window will appear. Click on Print to email. If … Continue reading →

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Use an existing ticket layout as a special ticket format for a show or recurring show – Wintix 6

Posted on February 9, 2021

Don’t reinvent the wheel! You can save and reuse ticket formats for any show. This is especially helpful if you have recurring special events or host special groups who regularly perform at your venue and you’ve set up a special … Continue reading →

Posted in Printers/Tickets, Tickets, Wintix 6 | Tagged | Leave a comment