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Recent Posts
- Stripe: How to Use the Start of Day Feature
- Stripe: Start of Day Feature Request to Stripe
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
Tag Archives: tutorial
How to create an email list in Wintix 6
Go to Mailing list | Generate a mailing list | create a new list. If you don’t want to use the default mailing list name, choose one of your own. Select the Output file type. If you will be exporting … Continue reading
How to customize the look of your SIM interface in Authorize.net
The SIM interface in Webtix takes a purchaser to a Payment Gateway hosted page to process a credit card. This ensures Webtix adheres to all security protocols without a prohibitively costly certification process that would increase the cost of our … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Credit Card Processing
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Maintenance for your thermal printer
Do your tickets look like this? Clean the sensors and rubber platen with isopropyl alcohol and a cotton swab at least once a week. Use a can of compressed air to blow out all the dust in the interior of … Continue reading
Datamax printhead failure – material buildup
These types of failures are not normally covered under warranty. Under the microscope we see evidence of residue build up. Possible causes include the following: Additional considerations include: Residue build up may be caused by not effectively cleaning the … Continue reading
Thermal printer printhead failure – physical damage
These types of failures are not normally covered under warranty.Under the microscope we see evidence of physical damage. Possible causes include the following. Operators can make certain process adjustments to prevent failure due to impact damage or … Continue reading
Why aren’t tickets being emailed to our patrons?
It’s possible that the emails are being marked as spam by the patron’s email server. The patron will need to find the email in their spam folder and mark it as safe.
Setting up a Zebra 2824 direct thermal printer
In order to print 2 x 5.5 thermal ticket stock using the Zebra 2824 direct thermal printer, you will need to do the following: 1. In the Windows driver, do a right click on the Zebra printer driver and choose … Continue reading
How do I add a custom Webtix receipt?
Webtix already has a standard receipt, but if you need to have a custom receipt for one particular performance or event: Go to Show | Edit a show | <Choose your show> |Internet options tab | Custom receipt tab. You … Continue reading
Email error message
A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to (her email address). … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net
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Authorize.net error 14
The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Authorize.net
Tagged tutorial
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