Tag Archives: tutorial

How do you stop people from reprinting GA tickets and using them fraudulently?

When patrons purchase general admission tickets online and print them at home, every single ticket is identical. The only identifier is the order number. In theory, a customer could buy one ticket and print it as many times as they … Continue reading

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An important message about backing up

You probably know what we’re going to say. We do not trust automation. So when you back up: A. Get something that you understand B. Make sure it is simple enough for anyone to use C. Use it (and that … Continue reading

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How to add multiple performance dates for a show in Wintix 6

Go to Show | Edit a show and click on the Add multiple dates button. A new window will appear. Set your starting date and ending date. Set your Defaults. We will choose the most common performance time, which in … Continue reading

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GoDEX HD90 printer troubleshooting: tickets not ejecting far enough to tear at the perforation

Are you having problems with tickets not ejecting far enough from your GoDEX printer to tear at the perforation? Go to your Printing Preferences and click on the Stock tab. Check to see if the box is checked for Use … Continue reading

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GoDEX RT200i printer troubleshooting: tickets not ejecting far enough to tear at the perforation

Are you having problems with tickets not ejecting far enough from your GoDEX printer to tear at the perforation? Go to your Printing Preferences and click on the Stock tab. Check to see if the box is checked for Use … Continue reading

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The Publicity Report by show or range of dates

When you choose to collect publicity while selling tickets, you can run two types of publicity reports. A Publicity Report by run of show. A Publicity Report by range of dates. These reports are useful to sales and marketing managers … Continue reading

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Show for a day report

Once again, a key to successful box office operations is making sure accounts balance every day. The Show for a day report is a tool for making decisions as to whether a show stays open or closes. This is particularly … Continue reading

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Reports | By day | GL codes

This report easily organizes reports every day based on a show’s accounting (general ledger or GL) code. With this report, each show has its own code. GL codes are set up initially by going to File | General ledger codes, … Continue reading

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Webtix error: There was a problem with your submission. The reservation failed. (10002) Security header is not valid.

This is a common error that you might get if you are using Paypal Express Checkout or Paypal Website Payments Pro. This means that there is something wrong with your login information that you are using to authenticate the connection … Continue reading

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Event type report – Wintix 6

Get a report of how each event type is performing.  This can be a very useful report to see which types of show or event are selling well and which aren’t. Your marketing department wants this. Trust us. RELATED: Learn … Continue reading

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