Tag Archives: tutorial

How to prevent Windows 10 from automatically downloading

Posted on February 3, 2016

If you don’t already have Windows 10, you may no longer have a say over whether or not you wish to download it. Windows 10 is now classified as a ‘Recommended’ update, which means many Windows 7 and 8.1 users … Continue reading →

Posted in General Information | Tagged tutorial | Leave a comment

Wintix 6: exchanging seats for a group? Use the “Display seats on chart” button

Posted on February 2, 2016

When you are exchanging seats for members of a group, you can have the seating chart display graphically, rather than listing the seats in the general tab by clicking on the Display seats on chart button in the sales record. … Continue reading →

Posted in Desktop Software, Wintix 6 | Tagged tutorial | Leave a comment

Error message – “You must choose some seats to proceed”

Posted on January 29, 2016

Are any of your Webtix customers getting this message and not able to complete their online purchase? It could be that they are using an older version of Internet Explorer (IE). Add verbiage on your website to say something like … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License | Tagged tutorial | Leave a comment

Already selling tickets and the venue changes?

Posted on January 26, 2016

A Wintix user was already selling tickets to a show when the venue was changed to a larger one. The instructions below are specific to that particular case, but all you need to do to make them work for you … Continue reading →

Posted in Wintix5, Seating Plans & Charts | Tagged tutorial | Leave a comment

Balance due showing up as $0 (zero) in a sale before payment is made?

Posted on January 21, 2016

Go to File | Payment types and check to see that 1.00 is entered for each payment type in the Multiplier column. The multiplier default is 1.00. Please do NOT change this. The multiplier is used for exchange rates for … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged tutorial | Leave a comment

How to access your Webtix administrative site

Posted on January 14, 2016

NOTE: Please replace <nameofwebtixsite> with your Webtix page name. Go to https://<nameofwebtixsite>.csstix.com/admin.php Type in the login and password that was set up in the adding a clerk section in Wintix. Below is an example of the login page.

Posted in Webtix Online Ticketing, Webtix6 | Tagged tutorial | Leave a comment

Is there a delay when you print tickets?

Posted on January 14, 2016

Here is what to do: On your computer, go to your devices and printers area of Windows. Once you click on Devices and Printers, you will see a listing of printers. Right click on the printer and choose Printer properties. … Continue reading →

Posted in Printers/Tickets | Tagged tutorial | Leave a comment

Color graphic on ticket is fuzzy or grainy when printing on a GoDEX printer

Posted on January 13, 2016

If you have a 300 dpi printer, the graphic or logo should print clearly. You may need to get a better digital logo designed. Show the graphic or logo to your designer and find out if you can get a … Continue reading →

Posted in GoDEX, Printers/Tickets, Tickets | Tagged tutorial | Leave a comment

Updated seating charts not showing on all workstations?

Posted on January 7, 2016

A Wintix user reported: I just made a change to price codes on a seating plan. I updated all charts that are based on the map. On the same computer that I made this change, I can see the new … Continue reading →