Tag Archives: tutorial

How to improve your Webtix site in a few simple steps

Posted on March 14, 2023

Little improvements can make a big change when it comes to how your online patrons experience buying tickets. You can make the experience easier and more pleasant by making a few simple changes to: Update your logo Select a background … Continue reading →

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Festival passes in Scantix

Posted on February 27, 2023

Festival_pass schema: festival_pass_id int(10) incrementing – the primary key auth char(8) shows_id int(10) chartlist_id int(10) Scanning A festival pass ticket will be built around the pass’s bar code.  When scanned, the festival pass record will not be found because the … Continue reading →

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How to add a user to Scantix

Posted on February 15, 2023

First you need to download the Center Stage Software Scantix app to your phone. Depending on your phone type, either go to the Google Play Store or the iPhone app store. Search for ‘center stage software scantix’ to find the … Continue reading →

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Willie Nelson and server capacities

Posted on February 15, 2023

A couple years ago, we were asked by one of our customers if Webtix could handle a Willie Nelson on-sale. We asked for more details: It would be The One and Only Willie Nelson The performance would be in the … Continue reading →

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How to exchange tickets in Wintix 6 for a donation

Posted on January 16, 2023

Sometimes a patron won’t be able to use their tickets or season passes and will want the money they have paid to be a donation, instead. Here is how to do that. Go to  Sales | Sales Records | Search … Continue reading →

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Resume automatic Windows updates

Posted on January 11, 2023

If you have Windows automatic updates paused and want to resume them: Go to Windows settings  Windows update Click the Resume updates button  

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How to find out if and when a patron changed or updated their record

Posted on December 21, 2022

Want to know when a patron had a change in name, marital status, spouse deceased, change in address, etc.? When looking up a customer in the database, click on the Extra fields tab. There is a line that says Remupdate. This … Continue reading →

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Record in use message after you’ve closed the record

Posted on November 10, 2022

Have you ever tried to open a sales record in Wintix and gotten the message “Record in use”? The most likely scenario is that someone else has the record open. Wintix stops users from more than one person able to … Continue reading →

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No prices available for this seat on Webtix?

Posted on November 9, 2022

When someone tries to buy tickets on Webtix, do they get the message “The selected chart was not found” and “No prices available for this seat”? NOTE: This is applicable to season tickets, as well. Go to Edit a show. … Continue reading →

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How to tell the date of your Wintix update

Posted on November 8, 2022

In Wintix, go to Help | About Wintix. Right click in the white rectangle. A date of the latest update will appear. Sometimes Windows will put the date you download the update in the white rectangle. Doing this action tells … Continue reading →

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