Category Archives: Webtix Full License

Check your Authorize.net settings to prevent your patron from getting an Authorize.net receipt

Posted on April 28, 2014

We do not recommend that your patrons receive the Authorize.net receipt. We have found that patrons get confused. They should only receive the Webtix email confirmation and your box office should be receiving the Authorize.net receipt. First, check your settings … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How do you stop people from reprinting GA tickets and using them fraudulently?

Posted on April 25, 2014

When patrons purchase general admission tickets online and print them at home, every single ticket is identical. The only identifier is the order number. In theory, a customer could buy one ticket and print it as many times as they … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Tickets, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

Set up a Fan Club for advance sales and benefits

Posted on April 16, 2014

A Fan Club in Wintix is a group of people who qualify for advance purchase at a special price. This is usually because of a previous sales history in Wintix, but it doesn’t have to be. Any collection of people … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Desktop Software, Wintix 6 | 1 Comment

How to tell at a glance if a show is online

Posted on December 16, 2013

If a particular show is online, then of course, the chart will be displayed online.  If you have a GA show without a chart, the GA event will be displayed.  The way to find out which shows are online is … Continue reading →

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Why is my seating chart showing up for one performance and not another?

Posted on December 13, 2012

One of our Webtix users told us that a multi-chart they were using for online sales showed up fine online for one performance but not another. This is what we told them: You need to go to Show | Edit … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Seating Plans & Charts | Tagged | Leave a comment

Email error message

Posted on November 2, 2012

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net | Tagged | Leave a comment

Good information about House Seats

Posted on October 30, 2012

Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online.  Once a particular character is replaced with … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

Authorize.net error 87

Posted on September 28, 2012

If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net, Credit Card Processing | Tagged | Leave a comment

Are your confirmation emails being blocked?

Posted on September 21, 2012

A customer wrote to us about confirmation emails being blocked: In addition to addressing individual rejections I also subscribe to services such as emailreg.org which authenticates and verifies email senders and provides whitelists for email servers and ISPs.  However, one … Continue reading →

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Abandoned Webtix seats are automatically returned

Posted on February 8, 2012

When people abandon their ticket purchase on Webtix, Webtix automatically returns the seats. There is a standard default of 20 minutes for a sale to be completed, although we can change it for you. If the patron does not complete … Continue reading →

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