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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- How to back date to the previous build of Wintix
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
Category Archives: Webtix Full License
See a show in Webtix that isn’t yours?
It may be called something like “Hello Dali – A Musical Revue of Spanish Artists” or other silly nonsense like this. Don’t panic – this is just the test show we set up when you first get Webtix. We always … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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Why do some customers get error messages when buying through Webtix?
If they are using Internet Explorer (IE) it may be a problem with their privacy settings. We ran a test and successfully purchased tickets with Firefox, Opera, Safari, and IE with browser default settings. However, we got a failure when … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5
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Credit card refunds if you are using a virtual terminal
If you are using a virtual terminal, such as Authorize.net for online sales and want to refund a credit card purchase, here is how to process that refund. You do the refund within Wintix, itself. Wintix connects with Authorize.net so … Continue reading
How to add a service charge only for online purchases
Click on File | Payment type. Make sure you have a payment type labeled Internet credit card. To apply a per order or per ticket or percentage service charge, click on the appropriate column and add the desired amount (see … Continue reading
Troubleshooting: Credit cards transactions won’t process
For both your in-house credit card transactions and for your online ticketing with Webtix, the API login and key have to be absolutely correct. The key and login are generated by Authorize.net. If at any time, you generate a new … Continue reading
Mobilizing the Arts – Engaging Audiences Through the Mobile Web: A Webinar from Technology in the Arts
Mobilizing the Arts – Engaging Audiences Through the Mobile Web from Technology in the Arts on Vimeo.
Can you use Cashnet with Webtix?
Here’s what we know about Cashnet: Center Stage Software has one university that uses it with Webtix. They found it more difficult than they expected. However, the campus administration insisted on using it. So we created the interface for them. … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Credit Card Processing
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Email a receipt for a phone order
In the sales record, click “Print a receipt,” then select the “to email” button. Simple as that!
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Desktop Software, Wintix5, Tickets
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How to trace a credit card that was mistakenly charged more than once for a sale
A patron’s credit card had been charged more than once for the same ticket. Here is how to locate the erroneous transaction. The first thing to do is to edit each of the sales and run an audit trail by … Continue reading
Avoid leaving a single ticket left in a row
Click on the check box labeled: “Allow Webtix to move the seat choices.” See screen shot below:
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License
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