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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
- Add sales items or merchandise to sell in Wintix 6
Category Archives: Webtix Online Ticketing
How to release house seats for sale online prior to performance
House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts
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If you remove the “password required” option from Webtix, will returning patrons be able to access their account?
Yes. If the password field (for returning patron log in) is removed from your Webtix files, then even if a customer has a password associated with their log in, they will be able to retrieve their information using only their … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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Can Webtix charge just ONE service charge if patrons buy more than one show at a time?
The quick answer is no. Each order (or sale transaction) has its own unique sale number. The per order service charge applies to each unique sales transaction. Webtix can perform multi-sale purchases at one checkout, but the $4.50 service charge … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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How to access a list of patrons who click “Include me on your email list” in a Webtix order
Go to Mailing List|Generate a mailing list|Export Email The window Exporting email addresses appears Select the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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Make the publicity collection mandatory
This is an option you can select when you set up your Webtix subscription. When your online patrons come to the publicity section, they have the option of completing that section. If you choose to make this mandatory, your online … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5
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Do Webtix patrons need to enter a password to retrieve their information?
No. When you purchase a Webtix subscription, you are asked to fill out a Webtix Rental Agreement. One of the questions we ask is whether or not you want to force a customer to use a password when they look … Continue reading
How to sell class registrations through Wintix & Webtix
Do you conduct classes at your theatre or organization? You can easily sell registrations using Wintix and Webtix. You can set them up as either shows or season tickets. The biggest difference is that if you set them up as … Continue reading
How to determine how many people did or didn’t attend a performance
The best way to get the most accurate count on how many people attended (or didn’t attend) a performance (versus how many tickets were sold) is to use ScanTix and a scanner so that Wintix will be able to report … Continue reading
Changing the Webtix shopping cart time out default of 20 minutes
If you are using Webtix for online sales, the default time for the shopping cart to time out is 20 minutes. While you can choose any amount of minutes for it to time out, we would like to give you … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Credit Card Processing
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What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged
Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged? Occasionally, our clients have this problem. This post has various instructions with screen shots so you can … Continue reading