Category Archives: Webtix Online Ticketing

Webtix provides customers with an integrated platform to sell tickets online via the internet. It provides real-time integrated internet sales and reporting.

Are you or your patrons not receiving email purchase receipts for Webtix sales?

Posted on November 19, 2015

This happened to one of our clients. Four patrons didn’t receive their Webtix receipt on two different days and times and the box office didn’t received them, either. We use Postmark for email services that allows us to keep track … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged | Leave a comment

Patrons not able to complete Webtix purchase?

Posted on November 6, 2015

A Wintix user reported his his patrons were able to access Webtix, but when it was time to submit their credit card onto the PayPal payment form, they saw the message in the screen shot below. Our customer thought Webtix … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Webtix5 | Tagged | Leave a comment

How to prevent a seating chart from showing up online

Posted on October 7, 2015

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

How to add a link to buy tickets online in Facebook

Posted on September 30, 2015

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Tickets | Tagged | Leave a comment

What should a bar code scanner display?

Posted on September 17, 2015

The answer shows up when you edit a sale. Click on the Display seat list button. Then, click on the Show bar codes button. You will see what the bar code should be: Practice goes a long way to alleviating … Continue reading →

Posted in ScanTix | Tagged | Leave a comment

Patron charged too many time for online purchase but there is no sale?

Posted on August 27, 2015

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

How to print a Webtix single performance report with multi-charts

Posted on August 11, 2015

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading →

Posted in Webtix Online Ticketing, Webtix Full License, Webtix5 | Tagged | Leave a comment

Does a Webtix customer get a notification when their credit card is declined?

Posted on August 4, 2015

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Credit Card Processing | Tagged | Leave a comment

Webtix error: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.”

Posted on July 27, 2015

Does an online patron get this message even though there are still seats available. Try updating your remaining seats. In Wintix, go to Help | About Wintix Do a right click in the big gray box and click on the … Continue reading →

Posted in Webtix6, Webtix5 | Tagged | Leave a comment

How to prevent Webtix from moving seats

Posted on July 23, 2015

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment