Category Archives: Wintix 6

What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Posted on October 17, 2014

Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged?  Occasionally, our clients have this problem.  This post has various instructions with screen shots so you can … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Desktop Software, Credit Card Processing, Accounting, Wintix 6 | Tagged , | Leave a comment

Generating QR barcodes on tickets

Posted on October 8, 2014

Barcodes are simply a machine-readable font. However, generating them is a little different. There are three ways: Windows fonts. Native fonts inside the printer. Generated images. If you have a choice, using the native fonts in the printer is best. … Continue reading →

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix 6 | Tagged , | Leave a comment

How many backups should you keep?

Posted on October 17, 2014

Back up every day and save the latest seven backups (one week’s worth). Beyond one week, backups are of minimal value.

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You can add several different types of service charges in Wintix 6

Posted on August 4, 2014

Enjoy the flexibility of being able to choose from several ways to add service charges to your tickets. Here’s a look at your options: Service charges associated with a payment type Go to File | Payment types You can set … Continue reading →

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How to create a mailing list of people who bought tickets for one show

Posted on July 16, 2014

Want to target patrons who have bought tickets for a specific show? In the tutorial below, we’ll show you how to run a report for a performance. Then, we’ll use that report to create a mailing list comprised of all … Continue reading →

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How to run an Integrity Report

Posted on July 14, 2014

The Integrity Report is a report to find problems with sales that should be attached to a seating chart but aren’t. As part of your daily box office maintenance, you need to make sure that all transactions are connected to … Continue reading →

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Can’t print to the right printer? You may need an “Environment variable”

Posted on June 10, 2014

Wintix allows you to choose different printers depending on what you need printed. Go to File | Label and receipt setup and click on the Printer defaults tab. You should see three buttons with ellipses. Clicking on these buttons brings … Continue reading →

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How to input different prices for different performances

Posted on June 9, 2014

Are your Thursday through Sunday prices different than your Friday and Saturday prices? Do you need to have certain or different prices available for certain or different dates within the run of a show? You can do that easily. That … Continue reading →

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How to find a declined sale by customer ID

Posted on June 9, 2014

A Wintix user reported that a Webtix sale was declined but didn’t know who the person was.  This is the message that he received via email: A sales error occurred saving data for customer-id ‘14877’. ERROR:Credit-Card Processing Failure – Credit … Continue reading →

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Ticket delivery methods for Wintix in-house orders

Posted on June 4, 2014

For Wintix orders, you may choose a ticket delivery method (TDM) if you want to assign TDM to each sales transaction.  When doing an in-house sale in Wintix, you may choose the TDM for a specific transaction.  See screen shot … Continue reading →

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