Category Archives: Desktop Software

Box-office software for your desktop.

How to convert a reservation to a sale in Wintix 5

Posted on April 1, 2015

The first part, of course, is choosing Reservation as payment type when making a regular sale. NOTE: For Wintix 6 instructions, click here: How to convert reservations into sales – Wintix 6 To convert the reservation into a sale, open the … Continue reading →

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Run of Show report – sorted by performance date

Posted on March 31, 2015

Do you have the same show running occasionally over the years and need to differentiate them in your reporting? We have two solutions for running a Run of show report displaying the date information so that repeat shows over the … Continue reading →

Posted in Desktop Software, Wintix5, Reports | Tagged | Leave a comment

How to print a special character on a ticket

Posted on March 31, 2015

A Wintix user needed to know how to get a small marker symbol to appear on certain tickets. They give away “outreach” tickets through several local charities for use by their clients. These tickets are recorded in their system similar … Continue reading →

Posted in Desktop Software, Tickets, Wintix 6 | Tagged | Leave a comment

Daily sales report taking too long to run?

Posted on March 30, 2015

One of our Wintix 6 users ran the Daily sales report for one day and sent it to the screen. The report was over 10,000 pages.  The report didn’t error out, but the number of pages took too long to … Continue reading →

Posted in Wintix 6 | Tagged | Leave a comment

What to do with sales from a cancelled show with General Admission

Posted on March 24, 2015

You don’t have to cancel the sale. There are a couple of ways to go about this: 1) Go to the Tickets tab and replace the number of tickets to zero.  See below: The sale was originally for two tickets.  … Continue reading →

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

SMTP Error: 553 Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)

Posted on March 24, 2015

Are you getting this error when trying to email in Wintix? SMTP Error: 553 Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1) One of our clients reported that he suddenly started getting this error message when sending … Continue reading →

Posted in Desktop Software, Wintix5, Tickets | Tagged | Leave a comment

How to create a mailing list of people who are not part of a “mailing list group”

Posted on March 20, 2015

Wintix has a mailing list groups feature that allows you to assign patrons to groups to make it easy to create email or mailing lists. But what if you want to email or mail patrons who, say, have attended a … Continue reading →

Posted in Desktop Software, Wintix5, Reports | Tagged | Leave a comment

How to release house seats for sale online prior to performance

Posted on March 18, 2015

House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts | Tagged | Leave a comment

Does your Webtix slow down when you backup Wintix?

Posted on March 17, 2015

Unfortunately, it’s a matter of cycles in the processor and bandwidth. There is nothing you can do about it. However, you can do the backup at 3:00 in the morning, when there won’t be much web traffic. Put it in … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Back up your Wintix data every day!

Posted on October 7, 2011

As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading →

Posted in Desktop Software, Wintix5, General Information, Accounting | Tagged | Leave a comment