Category Archives: Desktop Software

Box-office software for your desktop.

Was a credit card “not approved” but charged anyway through Authorize.net?

Posted on October 1, 2015

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading →

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How to add someone to a “Do not mail” list

Posted on September 28, 2015

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading →

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How to put a coupon on a ticket

Posted on September 28, 2015

If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading →

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Can you set up different promo codes for different seats or sections?

Posted on September 23, 2015

A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading →

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Seating plan or seating plan PDF not displaying correctly?

Posted on September 16, 2015

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading →

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Does your seating plan display “à” at the end of each row?

Posted on September 14, 2015

Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading →

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Wintix display fuzzy or wrong size?

Posted on August 18, 2015

Did you upgrade to Windows 10 or download a Windows update and now your Wintix display is larger or blurry? The problem is between Windows and your hardware – most likely in the video driver. The best thing is to … Continue reading →

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How to rotate text or images on tickets in Wintix

Posted on August 5, 2015

Did you know you can rotate text or images so they fit better on a ticket? Go to File | Ticket setup. Click the Windows printer setup button. Your label designer will open up to edit ticket format. It will … Continue reading →

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Sales records and other data not correct? Could be a computer problem

Posted on July 28, 2015

Are you having problems with sales records and other data not being written correctly? Does this happen on every computer or just one in particular? Does this happen at random times or during the same time of day? Here are … Continue reading →

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Can’t find your Wintix shortcut? Here’s what to do

Posted on July 24, 2015

Did your Wintix shortcut icon accidentally get deleted? You can create a new one quite simply. Navigate to C:\Wintix6: Go to your computer Start Menu | Computer Double click on Local Disk (C:) Double click Wintix6 folder Scroll down to startwintix6.exe … Continue reading →

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