Tag Archives: tutorial

What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Posted on October 17, 2014

Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged?  Occasionally, our clients have this problem.  This post has various instructions with screen shots so you can … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Desktop Software, Credit Card Processing, Accounting, Wintix 6 | Tagged , | Leave a comment

Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

Posted on October 15, 2014

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Authorize.net, Internet connectivity, Credit Card Processing | Tagged | Leave a comment

Generating QR barcodes on tickets

Posted on October 8, 2014

Barcodes are simply a machine-readable font. However, generating them is a little different. There are three ways: Windows fonts. Native fonts inside the printer. Generated images. If you have a choice, using the native fonts in the printer is best. … Continue reading →

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix 6 | Tagged , | Leave a comment

Be careful when modifying your seating plans

Posted on August 7, 2014

Whenever you decide to modify your seating plans, please contact our support team to go over what you would like to modify. Note: Always make a copy of your seating plan before modifying it, just in case! One of our … Continue reading →

Posted in Webtix Online Ticketing, Seating Plans & Charts | Tagged | Leave a comment

You can add several different types of service charges in Wintix 6

Posted on August 4, 2014

Enjoy the flexibility of being able to choose from several ways to add service charges to your tickets. Here’s a look at your options: Service charges associated with a payment type Go to File | Payment types You can set … Continue reading →

Posted in Desktop Software, Wintix 6 | Tagged , | Leave a comment

How much could online ticketing with Webtix save you?

Posted on August 1, 2014

If you aren’t selling tickets online, you are missing a great opportunity to increase ticket sales and customer satisfaction. If you are using other ticketing software, you are most likely paying per ticket fees and passing those fees along to … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged | Leave a comment

How to create a mailing list of people who bought tickets for one show

Posted on July 16, 2014

Want to target patrons who have bought tickets for a specific show? In the tutorial below, we’ll show you how to run a report for a performance. Then, we’ll use that report to create a mailing list comprised of all … Continue reading →

Posted in Wintix 6 | Tagged | Leave a comment

How to run an Integrity Report

Posted on July 14, 2014

The Integrity Report is a report to find problems with sales that should be attached to a seating chart but aren’t. As part of your daily box office maintenance, you need to make sure that all transactions are connected to … Continue reading →

Posted in Desktop Software, Reports, Wintix 6 | Tagged | Leave a comment

Tips on licensing rights to a show

Posted on July 10, 2014

Steven Roberts, House Manager at The Village Players of Birmingham, has some valuable tips about the changing nature – and costs – of licensing rights to a show:      Applying for the rights to a show used to be a … Continue reading →

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Error 39: The supplied currency code is either invalid, not supported, not allowed for this merchant or doesn’t have an exchange rate.

Posted on June 19, 2014

One of our Canadian clients has set up Authorize.net as a payment gateway.  When running a non US credit card to pay for tickets, the following error was displayed: Error 39: The supplied currency code is either invalid, not supported, … Continue reading →

Posted in Authorize.net | Tagged | Leave a comment