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Recent Posts
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- Use a separate URL for each class and/or special program
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- How to back date to the previous build of Wintix
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Tag Archives: tutorial
What should a bar code scanner display?
The answer shows up when you edit a sale. Click on the Display seat list button. Then, click on the Show bar codes button. You will see what the bar code should be: Practice goes a long way to alleviating … Continue reading
Seating plan or seating plan PDF not displaying correctly?
Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading
Posted in Desktop Software, Wintix5, Seating Plans & Charts, Wintix 6
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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.
If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports
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Does your seating plan display “à” at the end of each row?
Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading
How to run a single performance reported sorted by sale number
Go to Report | By show | Single performance Choose to run it to a DBF file Choose Copy to a spreadsheet In your spreadsheet, sort the data by sale number
How to get a list of bar code numbers printed on each ticket
There are two ways to get this report, depending on what you need. Go to Reports | Other reports | Export email | Edit the query For a list of all bar code scans for a performance, use this query: … Continue reading
“Picture too big, corrupt or in wrong format. You must fix this error before tickets can be printed.”
Do you get this error message when you click on the Windows printer set up in Wintix? A Wintix user reported this issue. The reason she was getting the Windows ‘Open’ dialogue box was that there was an image (a … Continue reading
Patron charged too many time for online purchase but there is no sale?
A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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Gift certificates sold as “vouchers”
A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online. This can be set … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5
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Tickets not printing correctly?
A Wintix user sent us a picture of his tickets: They thought they may need to replace the printhead. If your tickets look similar to this, please do the following before replacing your printhead: Check the printer cable. Unplug and … Continue reading