Tag Archives: tutorial

Clean your Boca printer head

A Wintix user reported they were experiencing erratic behavior from their Boca printer. They were randomly getting two extra blank tickets printed at the end of a print run.  This could be caused by dust or other debris on the … Continue reading

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How to release house seats for sale online prior to performance

House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts | Tagged | Leave a comment

Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?

Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading

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Is a firewall preventing you from downloading Wintix onto a new computer workstation?

If your organization has tight computer security, you may not be able to download Wintix on a new computer because you are behind a firewall. If you have an IT department or specialist, please tell them that PORT 3303 must … Continue reading

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Having problems printing tickets on your Boca Windows Printer?

One of our clients is using a Boca PCL (Windows) printer. She emailed us: “I put the Boca back with our main computer and it will print tickets but it will only print one ticket per sales order.  I looked … Continue reading

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Can’t print? Change the name of your printers on all workstations

If you are having trouble printing in Wintix from certain workstations, it may be that Wintix was looking for a printer from one workstation that was actually on a different workstation. You could install an environment variable on each workstation. … Continue reading

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If you remove the “password required” option from Webtix, will returning patrons be able to access their account?

Yes. If the password field (for returning patron log in) is removed from your Webtix files, then even if a customer has a password associated with their log in, they will be able to retrieve their information using only their … Continue reading

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Can Webtix charge just ONE service charge if patrons buy more than one show at a time?

The quick answer is no. Each order (or sale transaction) has its own unique sale number. The per order service charge applies to each unique sales transaction.  Webtix can perform multi-sale purchases at one checkout, but the $4.50 service charge … Continue reading

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Can you print on the back of ticket stock?

That is custom printing unless you get a printer that prints on both sides. BOCA makes these but they are very pricey.  Why don’t you print the policy on the bottom of the ticket?  Remember you are definitely limited to … Continue reading

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How to modify the standard default Wintix receipt

Wintix uses the receipt named receipt.frx. Click on File | label and receipt setup. The following window will appear: Click on the Receipt report form (Defaulteceipt.frx) button. The standard receipt form looks like this: in the last text field under … Continue reading

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