Tag Archives: tutorial

Welcome Webtix buyers from anywhere in the world

Posted on February 14, 2019

Did you know that the latest version of Webtix 6 allows anyone with any address anywhere to buy tickets on your site? Check this out… Her Majesty Marie A. is fleeing to America (unless those nasty peasants introduce her to … Continue reading →

Posted in Webtix6 | Tagged | Leave a comment

Gift cards – common pitfalls

Posted on February 10, 2019

Gift cards are pretty simple. They are simply a way to store value for use in Wintix and Webtix. There are two common pitfalls: In Wintix, when you click on File | Payment types, you will see several different payment … Continue reading →

Posted in Gift cards, Wintix 6 | Tagged | Leave a comment

Watch an Authorize.net new merchant webinar video

Posted on December 31, 2018

This will help you learn the things you need to know about how the Authorize.net payment process works.

Posted in Authorize.net, Credit Card Processing | Tagged | Leave a comment

Does a seat turn into an asterisk (*) when you click on the seating chart? OR …

Posted on December 12, 2018

… when  you select a seat on the seating chart, does the screen say “this is not a sold seat” in the upper right hand corner? In Wintix, go to Sales | Regular sale. Choose a show that has a seating … Continue reading →

Posted in Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

What to do when the Datamax 3210 or 3306 printer runs out of tickets in mid-print

Posted on December 12, 2018

Just lift the green latch and feed the tickets in. Once done, the ticket printing will continue.  There is a buffer within the printer memory. If you turn off the printer for even a few seconds and turn it back … Continue reading →

Posted in Datamax printers, Printers/Tickets | Tagged | Leave a comment

Are there printer compatibility issues if you run Windows 7 on one computer and Window 10 on another?

Posted on December 11, 2018

A client asked us a good question: We are going to be getting a new computer for the box office.  Currently we have a Windows 7 desktop and a Windows 7 laptop.  If we replace the desktop with a Windows … Continue reading →

Posted in Printers/Tickets | Tagged | Leave a comment

Check media error instructions for the Godex RT200i printer

Posted on December 10, 2018

From the Godex LCD Screen: 1. This is the Power on/off button. 2. These are four directional buttons that are used to navigate the menu. 3. This is the Enter key. Confirm that LCD screen says Ready. At the bottom … Continue reading →

Posted in GoDEX, Printers/Tickets | Tagged | Leave a comment

Are you quick sales missing seat numbers?

Posted on November 26, 2018

What happens if your quick sales (quicksales) are missing seat numbers? If there is a seating plan, remember to click the Select the seats button or your customer won’t have a seat selected.  

Posted in Wintix5 | Tagged | Leave a comment

Getting the error “Wintix6.exe doesn’t exist in c:Wintix6.exe” when downloading a Wintix 6 update?

Posted on November 26, 2018

PLEASE NOTE: The best thing to do is contact our support team: support@centerstage.com or 831-920-1254. The following instructions are advanced technical directions and you will most likely need our help. Here is the issue: Wintix 6 automatically downloads an update. While … Continue reading →

Posted in Wintix 6 | Tagged | Leave a comment

Collect donations for a set amount or amount of your patron’s choice with a “Donation season package” in Wintix 6

Posted on November 21, 2018

You can collect donations with Wintix and Webtix by setting up a season package with which to collect them. See also: Get a Donate button for Webtix donations We recommend that you set up your donations as a season package for … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged | Leave a comment