Tag Archives: tutorial

What to do when the Datamax 3210 or 3306 printer runs out of tickets in mid-print

Posted on December 12, 2018

Just lift the green latch and feed the tickets in. Once done, the ticket printing will continue.  There is a buffer within the printer memory. If you turn off the printer for even a few seconds and turn it back … Continue reading →

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Are there printer compatibility issues if you run Windows 7 on one computer and Window 10 on another?

Posted on December 11, 2018

A client asked us a good question: We are going to be getting a new computer for the box office.  Currently we have a Windows 7 desktop and a Windows 7 laptop.  If we replace the desktop with a Windows … Continue reading →

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Check media error instructions for the Godex RT200i printer

Posted on December 10, 2018

From the Godex LCD Screen: 1. This is the Power on/off button. 2. These are four directional buttons that are used to navigate the menu. 3. This is the Enter key. Confirm that LCD screen says Ready. At the bottom … Continue reading →

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Getting the error “Wintix6.exe doesn’t exist in c:Wintix6.exe” when downloading a Wintix 6 update?

Posted on November 26, 2018

PLEASE NOTE: The best thing to do is contact our support team: support@centerstage.com or 831-920-1254. The following instructions are advanced technical directions and you will most likely need our help. Here is the issue: Wintix 6 automatically downloads an update. While … Continue reading →

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Collect donations for a set amount or amount of your patron’s choice with a “Donation season package” in Wintix 6

Posted on November 21, 2018

You can collect donations with Wintix and Webtix by setting up a season package with which to collect them. See also: Get a Donate button for Webtix donations We recommend that you set up your donations as a season package for … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged | Leave a comment

Ignore ADA requirements at your own peril

Posted on October 31, 2018

Think it’s okay to not comply with ADA rules such as making equally accessible ticketing available online for disabled patrons? Look what happened to these hotels!    

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How to set up gift certificates in Wintix 6

Posted on October 22, 2018

Click here for instructions on how to sell gift certificates in Wintix 6. In essence, a gift certificate is like a season package flex-pass. Go to Show | Utilities | Add a season package. This is where you will enter … Continue reading →

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How to convert a reservation into a sale in Wintix 6

Posted on October 19, 2018

Click here to learn how to make a reservation. To convert the reservation into a sale, open the sales record by going to Sales | Sales records (you can search for the sale by name, sales number, etc.). On the … Continue reading →

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Run a report of duplications to a spreadsheet

Posted on October 11, 2018

If you are removing duplications from a mailing list, you may want to run a report of the duplications first. In Wintix 6, you can send the report of the duplications to a spreadsheet. Go to Mailing list | Utilities | Remove … Continue reading →

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Edit a show | Internet options tab – the showinfo and performance info tabs

Posted on October 10, 2018

Wintix allows you to enter information about your shows and performances that will appear on your Webtix page to enhance the purchasing experience for your patrons when they buy tickets online. Here is where to enter the information and where … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged | Leave a comment