Category Archives: Webtix Full License

How to prevent a seating chart from showing up online

Posted on October 7, 2015

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading →

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How to add a link to buy tickets online in Facebook

Posted on September 30, 2015

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading →

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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

Posted on September 16, 2015

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading →

Posted in Desktop Software, Reports, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

How to run a Webtix report that shows how many seats are sold in a seating chart

Posted on August 27, 2015

Need for someone who doesn’t have Wintix installed to see which seats are open and which seats are sold for a performance? First, they will need access to the Webtix admin site. Go to Tools | Password | Edit the … Continue reading →

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Patron charged too many time for online purchase but there is no sale?

Posted on August 27, 2015

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading →

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Gift certificates sold as “vouchers”

Posted on August 21, 2015

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online.  This can be set … Continue reading →

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How to print a Webtix single performance report with multi-charts

Posted on August 11, 2015

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading →

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Does a Webtix customer get a notification when their credit card is declined?

Posted on August 4, 2015

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading →

Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

How to prevent Webtix from moving seats

Posted on July 23, 2015

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading →

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Add form choices (formchoices) to the showinfo3 tab

Posted on July 13, 2015

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading →

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