Category Archives: Webtix Full License

How to add a link to buy tickets online in Facebook

Posted on September 30, 2015

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Tickets | Tagged tutorial | Leave a comment

A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

Posted on September 16, 2015

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports | Tagged tutorial | Leave a comment

Patron charged too many time for online purchase but there is no sale?

Posted on August 27, 2015

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged tutorial | Leave a comment

Gift certificates sold as “vouchers”

Posted on August 21, 2015

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online. This can be set … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged tutorial | Leave a comment

How to print a Webtix single performance report with multi-charts

Posted on August 11, 2015

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading →

Posted in Webtix Online Ticketing, Webtix Full License, Webtix5 | Tagged tutorial | Leave a comment

Does a Webtix customer get a notification when their credit card is declined?

Posted on August 4, 2015

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Credit Card Processing | Tagged tutorial | Leave a comment

How to prevent Webtix from moving seats

Posted on July 23, 2015

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged tutorial | Leave a comment

Add form choices (formchoices) to the showinfo3 tab

Posted on July 13, 2015

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged tutorial | Leave a comment

What does a sold out performance look like on Webtix?

Posted on June 22, 2015

When you click on the Purchase button for that performance, the next page displays the following message: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.” If you have any open seats, even house seats, … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged tutorial | Leave a comment

Is your show on Webtix going off sale too soon?