Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

Check your Authorize.net settings to prevent your patron from getting an Authorize.net receipt

Posted on April 28, 2014

We do not recommend that your patrons receive the Authorize.net receipt. We have found that patrons get confused. They should only receive the Webtix email confirmation and your box office should be receiving the Authorize.net receipt. First, check your settings … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How do you stop people from reprinting GA tickets and using them fraudulently?

Posted on April 25, 2014

When patrons purchase general admission tickets online and print them at home, every single ticket is identical. The only identifier is the order number. In theory, a customer could buy one ticket and print it as many times as they … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Tickets, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

Is your season package (ticket) saying there are no tickets available?

Posted on April 25, 2014

But you know there are? Are you selling your season package under the same name year after year? We had a customer who reported that issue and this is what the problem is: if you have a season package with … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Season package/season tickets | Tagged | Leave a comment

How to sell merchandise with Wintix

Posted on April 25, 2014

In Wintix, go to Show | Utilities | Add a new season package, so you don’t have to worry about inputting any dates. Enter an event called Merchandise. See screen shot below: Notice all the of the check boxes are … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Set up a Fan Club for advance sales and benefits

Posted on April 16, 2014

A Fan Club in Wintix is a group of people who qualify for advance purchase at a special price. This is usually because of a previous sales history in Wintix, but it doesn’t have to be. Any collection of people … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Desktop Software, Wintix 6 | 1 Comment

Use HTML codes to format “Perf info 1” tab for Webtix

Posted on April 15, 2014

When you are setting up a show and it will be selling on your Webtix page, you may want to add some formatting to your performance information for a bit of extra attention and pizzazz. Things like adding a new … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Webtix5 release 2014.03.15

Posted on March 15, 2014

Code modifications include: 1) Enhanced pre and landing pages to handle functionality changes by Authorize.net SIM payment gateway service. Files updated since Webtix5 release 2014.03.04: preprocess.php process_response.php _includes/admin_testRequirements.php _includes/test_version.php

Posted in Webtix Rental, Webtix5 | Tagged | Leave a comment

Webtix error: There was a problem with your submission. The reservation failed. (10002) Security header is not valid.

Posted on February 12, 2014

This is a common error that you might get if you are using Paypal Express Checkout or Paypal Website Payments Pro. This means that there is something wrong with your login information that you are using to authenticate the connection … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

Is the security code (CAPTCHA) not appearing correctly on your Authorize.net check out page?

Posted on February 11, 2014

There is an option in the Authorize.net settings that requires customers to fill in a CAPTCHA or Security Code – your patrons must type in the code to prove they are humans and not ‘bots’. Here’s how to check that … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Desktop Software, Wintix5, Authorize.net | Tagged | Leave a comment

Backing up data in Wintix and Webtix

Posted on March 14, 2014

One of our Wintix users is considering subscribing to Webtix, our online ticketing software.  They came up with a very good question that we would like to share with our Wintix and Webtix users: “If we back up every day, … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Webtix5, Desktop Software, Wintix5, Accounting, Wintix 6 | Tagged | Leave a comment