Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

Webtix error: There was a problem with your submission. The reservation failed. (10002) Security header is not valid.

Posted on February 12, 2014

This is a common error that you might get if you are using Paypal Express Checkout or Paypal Website Payments Pro. This means that there is something wrong with your login information that you are using to authenticate the connection … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

Backing up data in Wintix and Webtix

Posted on March 14, 2014

One of our Wintix users is considering subscribing to Webtix, our online ticketing software.  They came up with a very good question that we would like to share with our Wintix and Webtix users: “If we back up every day, … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Webtix5, Desktop Software, Wintix5, Accounting, Wintix 6 | Tagged | Leave a comment

How to tell at a glance if a show is online

Posted on December 16, 2013

If a particular show is online, then of course, the chart will be displayed online.  If you have a GA show without a chart, the GA event will be displayed.  The way to find out which shows are online is … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

Webtix6 release 2013.03.19

Posted on March 19, 2013

Code modifications include: 1) Modified multi-chart display of image maps. 2) Corrected a couple code areas using incorrect chart type link. Files Updated Since Webtix6 release 2013.03.18: _includes/display_selectchart.php _includes/module_admin_promoter/display_domainlinks.php _includes/lib.php _includes/test_version.php

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Webtix6 release 2013.03.18

Posted on March 18, 2013

Code modifications include: 1) Modified caching on tickets.php pages. 2) Enhanced code regarding promotional discounts. Files Updated Since Webtix6 release 2013.03.06: tickets.php _includes/libf_calcDiscount.php _includes/libf_validatePromotion.php _includes/libf_hasPromotions.php _includes/libf_displayPromotionForm.php _includes/lib.php _includes/test_version.php

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Why is my seating chart showing up for one performance and not another?

Posted on December 13, 2012

One of our Webtix users told us that a multi-chart they were using for online sales showed up fine online for one performance but not another. This is what we told them: You need to go to Show | Edit … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Seating Plans & Charts | Tagged | Leave a comment

How to customize the look of your SIM interface in Authorize.net

Posted on December 10, 2012

The SIM interface in Webtix takes a purchaser to a Payment Gateway hosted page to process a credit card. This ensures Webtix adheres to all security protocols without a prohibitively costly certification process that would increase the cost of our … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Credit Card Processing | Tagged | Leave a comment

Email error message

Posted on November 2, 2012

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net | Tagged | Leave a comment

Authorize.net error 14

Posted on October 31, 2012

The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading →

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Good information about House Seats

Posted on October 30, 2012

Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online.  Once a particular character is replaced with … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment