Category Archives: General Information

How to refund a purchase in Wintix

Posted on October 2, 2019

NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading →

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How Center Stage Software backs up data

Posted on July 24, 2017

You should back up everyday. The only cost is a couple minutes of time and it is valuable insurance. We do our own backups – in a different way, though. We use what is called a “replication server.” This is … Continue reading →

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Misc. questions about Wintix

Posted on June 27, 2017

Do we need to have to preset donation amount?  Can we have donations where we can type in the amount the patron wants to donate at the time of the ticket sale?  Sometimes they tell us “keep the change as … Continue reading →

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Grep command

Posted on June 14, 2017

Grep is a handy utility to find a text string within a file. Here is the command I use: grep -Hrn “Payment and Delivery” . There are some notes: Like everything else in the linux/unix/command line world, grep is case … Continue reading →

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How to do a partial exchange for a general admission (GA) seat

Posted on May 31, 2017

(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading →

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WannaCry Ransomware – Schneier on Security

Posted on May 23, 2017

BY Bruce Schneier SPECIAL TO THE DAILY NEWS Monday, May 15, 2017, 8:14 PM   Criminals go where the money is, and cybercriminals are no exception. And right now, the money is in ransomware. It’s a simple scam. Encrypt the … Continue reading →

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Everyone Is Falling For This Frighteningly Effective Gmail Scam

Posted on April 21, 2017

To read the original story on Fortune.com, click here. Robert Hackett Jan 18, 2017 Security researchers have identified a “highly effective” phishing scam that’s been fooling Google Gmail customers into divulging their login credentials. The scheme, which has been gaining … Continue reading →

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A Help Desk post about how to use the Help Desk

Posted on April 10, 2017

The Center Stage Software Help Desk is easy to navigate and use, but there a lot of ways to find what you are looking for that may be helpful to know. The search field. Look to the upper right of … Continue reading →

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How to remove a donation from a cancelled sale

Posted on April 7, 2017

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading →

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How do you do a cash back in Wintix?

Posted on April 5, 2017

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading →

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