Categories
- Updates Wintix 2024
- Updates Wintix 2023
- Updates Wintix 2022
- Updates Wintix 2021
- Gift cards
- Webtix Online Ticketing
- ScanTix
- Webtix Rental
- Webtix Full License
- Webtix6
- Webtix5
- American Disabilities requirements for ticketing
- Coronavirus information
- Updates – Wintix
- Desktop Software
- Central Box Office
- Updates – Webtix
- Wintix5
- Datamax printers
- Video tutorial
- Datamax printer setup
- FundRaiser Software
- Scanning
- FGL printer setup
- GoDEX
- Stripe
- Printers/Tickets
- Authorize.net
- General Information
- Internet connectivity
- Reports
- Newsletters
- Credit Card Processing
- Season package/season tickets
- Tickets
- E-commerce
- Accounting
- Donations
- Uncategorized
- Seating Plans & Charts
- Security
- Wintix 6
- Webinar
- Just for fun
-
Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
- Add sales items or merchandise to sell in Wintix 6
Category Archives: General Information
Troubleshooting: Credit cards transactions won’t process
For both your in-house credit card transactions and for your online ticketing with Webtix, the API login and key have to be absolutely correct. The key and login are generated by Authorize.net. If at any time, you generate a new … Continue reading
How to create an email list of all patrons that attended a certain show
Go to Mailing list | Generate a mailing list | Export email. The Exporting email addresses window will open. Click on the Select by show or performance tab. There are three output file types you can choose from: DBF, spreadsheet … Continue reading
Voiding or refunding a transaction in Wintix
Voiding is done for a sale that was transacted on the same day of the sale. If a day goes by after the original transaction, then you would do a credit. If you use Authorize.net, you can go directly to … Continue reading
Posted in Desktop Software, Wintix5, Credit Card Processing, Accounting
Tagged tutorial
Leave a comment
How to print envelopes/labels by group assignment
In Wintix, go to Mailing list | Generate a mailing list | Create a new list. Give the file you create a name in the Mailing list name field. Choose dbf file. Select the group. Click on the Select fields … Continue reading
Posted in Desktop Software, Wintix5, Printers/Tickets, General Information
Tagged tutorial
Leave a comment
Can we save credit card information to process later?
To save credit card numbers puts a company at great financial and legal risk. Visa/MC set the rules on this one, and the banks as well. Since our software is a box office accounting system, we had to develop our … Continue reading
How to resell returned tickets without accounts being out of balance
One of our customers reported the following situation: They sell seats, and some patrons return the tickets, but the venue doesn’t refund the money. When someone gives tickets back, they go into that sale and return the seats so they … Continue reading
Posted in Desktop Software, Wintix5, General Information, Accounting
Tagged tutorial
Leave a comment
How to download an update to Wintix 5
To update Wintix: Go to – Help | About Wintix (the date of the build is in the gray section) Click on Download update and follow the prompts. NOTE: If you see a message DynaZip Unzip warning – a file … Continue reading
How to trace a credit card that was mistakenly charged more than once for a sale
A patron’s credit card had been charged more than once for the same ticket. Here is how to locate the erroneous transaction. The first thing to do is to edit each of the sales and run an audit trail by … Continue reading
Error when processing a credit card
If you are processing a credit card in Wintix and receive this error , it means that you do not have the correct link for Authorize.net entered. In Wintix, go to File | Initialization | Credit cards and enter https://secure.Authorize.net/gateway/transact.dll in the … Continue reading
Posted in Webtix Online Ticketing, Webtix6, Wintix5, Credit Card Processing, Accounting, Wintix 6
Tagged tutorial
Leave a comment
Is all the data on Center Stage’s server encrypted?
Normally customer data that gets transmitted is not encrypted (just names and addresses, which is public information) but once e-commerce becomes involved it is a different story. A URL will usually start with http BUT when you go to order … Continue reading