Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

Change a show abbreviation

Posted on January 22, 2014

Go to Show | Utilities | Change an abbreviation (See screen shot below): When you click on Change an abbreviation, the next screen will display: Highlight the event you wish to change the abbreviation, then enter the new abbreviation under … Continue reading →

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Change a show date or time

Posted on January 22, 2014

Oops! Put in the wrong date or time? Or have to change it? It’s simple. Go to Show | Utilities | Change a date or time

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Archive a show

Posted on January 22, 2014

After awhile, the list of shows you have in Wintix can get quite long and cumbersome. It’s time to archive your old shows. PLEASE NOTE: Your archived shows are still there. You can still get reports from archived shows but … Continue reading →

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Show Schedule

Posted on January 17, 2014

Do you want a complete list of shows for a particular time period?  Do you need to double check your input of your shows and events to make sure the dates and performance times, categories, and prices are correct? Here … Continue reading →

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Edit a show | Charts in Wintix 6

Posted on January 16, 2014

On the Options tab when you are editing a show, you will see three buttons that deal with charts. Edit chart Click on this button to modify the existing seating chart for this performance.  For instance, Wintix creates a sale … Continue reading →

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Search for a previous sale – Wintix 5 and 6

Posted on November 21, 2013

Go to Sales | Sales records You can search by sale number, name, company phone, or a generic search. You can also go to the last sale and scroll. We are going to search by name.  We are looking for … Continue reading →

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How to force an entry of a phone number when adding a new customer record or editing an existing one

Posted on October 31, 2013

Go to File | Initialization | Mailing list tab Check the box labeled Force entry of phone number You can also use this to: Force entry of address, city, state and zip code Force entry of fax number Force entry … Continue reading →

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How to update a customer record

Posted on October 31, 2013

If you need to update the data base for mailings, like customers who have moved, where is the best place to do this? To update a customer record, go to Mailing list | Customer lookup Enter the last name of … Continue reading →

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ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

Posted on October 31, 2013

  One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading →

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House manager alerts and reports

Posted on October 4, 2013

Giving good customer service is a lot easier if you’ve got a few valuable tricks up your sleeve and House Manager Alerts are one of the best. With House Manager Alerts you can know if someone needs special assistance when … Continue reading →

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