Category Archives: Seating Plans & Charts

Already selling tickets and the venue changes?

A Wintix user was already selling tickets to a show when the venue was changed to a larger one. The instructions below are specific to that particular case, but all you need to do to make them work for you … Continue reading

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Updated seating charts not showing on all workstations?

A Wintix user reported: I just made a change to price codes on a seating plan. I updated all charts that are based on the map. On the same computer that I made this change, I can see the new … Continue reading

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How to add a seating chart to a performance

Go to Show|Edit a show|Edit date. Check Use a seating chart. Then click on Create a new chart. You get a message Chart does not exist.  Would you like to create a chart now? Click Yes The Select the plan … Continue reading

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Creating a season package for shows with different seating charts

Many times shows or performances that would be covered by a season package have their own specific seating plans. When creating a season package, it is important to take those different seating plans into account. Below are instructions for creating … Continue reading

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How to replace a seating plan in a performance where seats have already been sold

NOTE: This will not work if the new seating plan is not the same exact length and width as the original one and you already have sold seats. A Wintix user told us that seats had been moved around in … Continue reading

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How to update seats remaining on a chart

PLEASE NOTE:  Below are instructions for updating ALL charts for all shows and performances and updating for only a specific performance. Regardless of the method you use, be aware that updating the seats remaining will take some time and will … Continue reading

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Seating plan or seating plan PDF not displaying correctly?

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading

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Does your seating plan display “à” at the end of each row?

Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading

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Updating where your wheelchair and companion seats are on a seating plan

Occasionally, the location of the wheelchair and companion seats may change in a venue and the seating plan needs to be updated. Sometimes this happens while tickets are being sold for a show that uses this plan, so there are … Continue reading

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Cabaret seating: when to use table numbers but not seat numbers in seating plan

A Wintix user told us: “When we sell tables in our cabaret space, we tell people they will be seated at a certain table, but we DO NOT give them a specific seat.  We are concerned that when we sell … Continue reading

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