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Recent Posts
- Stripe: How to Use the Start of Day Feature
- Stripe: Start of Day Feature Request to Stripe
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
Yearly Archives: 2015
Does your seating plan display “à” at the end of each row?
Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading
“Picture too big, corrupt or in wrong format. You must fix this error before tickets can be printed.”
Do you get this error message when you click on the Windows printer set up in Wintix? A Wintix user reported this issue. The reason she was getting the Windows ‘Open’ dialogue box was that there was an image (a … Continue reading
Patron charged too many time for online purchase but there is no sale?
A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5
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Tickets not printing correctly?
A Wintix user sent us a picture of his tickets: They thought they may need to replace the printhead. If your tickets look similar to this, please do the following before replacing your printhead: Check the printer cable. Unplug and … Continue reading
Wintix display fuzzy or wrong size?
Did you upgrade to Windows 10 or download a Windows update and now your Wintix display is larger or blurry? The problem is between Windows and your hardware – most likely in the video driver. The best thing is to … Continue reading
How to print a Webtix single performance report with multi-charts
Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading
How to rotate text or images on tickets in Wintix
Did you know you can rotate text or images so they fit better on a ticket? Go to File | Ticket setup. Click the Windows printer setup button. Your label designer will open up to edit ticket format. It will … Continue reading
Does a Webtix customer get a notification when their credit card is declined?
If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Credit Card Processing
Tagged tutorial
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Sales records and other data not correct? Could be a computer problem
Are you having problems with sales records and other data not being written correctly? Does this happen on every computer or just one in particular? Does this happen at random times or during the same time of day? Here are … Continue reading
Webtix error: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.”
Does an online patron get this message even though there are still seats available. Try updating your remaining seats. In Wintix, go to Help | About Wintix Do a right click in the big gray box and click on the … Continue reading