Tag Archives: tutorial

How to back up Wintix and find your backup

Posted on June 25, 2015

Center Stage Software backs up all our clients’ Wintix data every day, as long as we host your data. Some of our clients need to have a local backup of their database. To run a backup, go to Tools | … Continue reading →

Posted in Desktop Software, Wintix 6 | Tagged | Leave a comment

How many orders were sold for a show or a single performance

Posted on June 23, 2015

A Wintix user needed to know how many orders of tickets (not the total of tickets) were sold because they charge a fee PER ORDER to people who rent their venue. How to get a summary of how many orders … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Print job not clearing from the printing queue

Posted on June 22, 2015

A Wintix user reported that jobs sent to the printer would not clear in the print queue after printing. They were using a Practical Automation printer. They had two clients, both running Windows 7 Local network with router and a … Continue reading →

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

What does a sold out performance look like on Webtix?

Posted on June 22, 2015

When you click on the Purchase button for that performance, the next page displays the following message: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.” If you have any open seats, even house seats, … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged | Leave a comment

Is your show on Webtix going off sale too soon?

Posted on June 22, 2015

Please contact Center Stage Software Support: 831-920-1254 or support@centerstage.com. It’s possible there might be a small error on line 28 of ./_custom/_includes/config.php where the time zone was listed. For example, it could be entered as: $cstage[‘defaultWebtixTimeZone’] = “US/Pacific “; It … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged | Leave a comment

How to set up a payment gateway in Wintix

Posted on June 17, 2015

Center Stage Software has developed a credit card payment gateway interface for Authorize.net. To set up Authorize.net in Wintix, you need to have an API login ID and transaction key, plus the https:// link. This information gets entered in the … Continue reading →

Posted in Webtix Online Ticketing, Desktop Software, Wintix5, Credit Card Processing | Tagged | Leave a comment

Authorize.net information gone?

Posted on June 12, 2015

Has this happened to you? A Wintix user emailed us: “Something strange happened this morning. When the box office people arrived, the authorize.net information was wiped out. This happened to us once before, so we were prepared to fill in … Continue reading →

Posted in Desktop Software, Wintix5, Credit Card Processing, Wintix 6 | Tagged | Leave a comment

Seating chart preview not showing up correctly when making a sale?

Posted on June 12, 2015

One of the cool new features in Wintix 6 is that you are able to preview a seating chart before you pick seats. If your seating chart preview appears like this, though, there is a quick and easy way to … Continue reading →

Posted in Wintix 6 | Tagged | Leave a comment

Can you use Google Analytics with Webtix?

Posted on June 12, 2015

Yes. Just have your webmaster apply the Google Analytics code to your Webtix page and you can track your patrons.

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5 | Tagged | Leave a comment

How to use Wintix and Webtix to invite patrons to join a mailing list

Posted on June 11, 2015

Most of our clients provide a sign up form for a mailing list on their website but there’s no reason why you can’t use Webtix to ask people to join your mailing list. Here’s an example of how to do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment