Tag Archives: tutorial

Add a message to your show about at-door sales after show goes off sale

One of our customers wanted to let online patrons know tickets were still available at the door after the show goes off sale. “I know that we can make tickets go off sale at a certain point prior to the … Continue reading

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Creating a season package for shows with different seating charts

Many times shows or performances that would be covered by a season package have their own specific seating plans. When creating a season package, it is important to take those different seating plans into account. Below are instructions for creating … Continue reading

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Cancelling a sale/exchanging for a different performance

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading

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Exchanging tickets for a different performance

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading

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Webtix sales: shipping address versus billing address

If someone orders through Webtix and wants to send a gift, it is necessary to provide a shipping address if it is different than the billing address. How does Webtix handle this? Webtix does not capture the shipping address from … Continue reading

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How to get a button or link code in Webtix 6

Log on to your Webtix 6 admin page (you will need your sysadm login and password). Go to Shows | Utilities | Website quick links for shows. Your web master can then embed it on your website.

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Are you getting a Syntax Error message when trying to print labels, receipts, reports or tickets?

That indicates that one or more fields on your format contains an expression with incorrect syntax. It may be that you have modified the format and, for instance, changed the Show field by removing the word Show and replacing it … Continue reading

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How to set the maximum number of tickets that can be bought online in one price category

Go to Show | Edit a show | <name of show> Click on the Internet options button You can set the maximum number of tickets in the top field up to 9999.

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Think a sale is fraudulent? You may be the victim of credit card theft

One of our customers noticed some completed Webtix sales that seemed suspicious. One of the customer’s names was Regerg Wefwefewf and another was Efwefw Ewfwe According to Bruce Schneier, a renowned cryptographer, computer security, and privacy specialist, this is a … Continue reading

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Are you or your patrons not receiving email purchase receipts for Webtix sales?

This happened to one of our clients. Four patrons didn’t receive their Webtix receipt on two different days and times and the box office didn’t received them, either. We use Postmark for email services that allows us to keep track … Continue reading

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