Category Archives: Webtix Full License

If you remove the “password required” option from Webtix, will returning patrons be able to access their account?

Yes. If the password field (for returning patron log in) is removed from your Webtix files, then even if a customer has a password associated with their log in, they will be able to retrieve their information using only their … Continue reading

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Can Webtix charge just ONE service charge if patrons buy more than one show at a time?

The quick answer is no. Each order (or sale transaction) has its own unique sale number. The per order service charge applies to each unique sales transaction.  Webtix can perform multi-sale purchases at one checkout, but the $4.50 service charge … Continue reading

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How to access a list of patrons who click “Include me on your email list” in a Webtix order

Go to Mailing List|Generate a mailing list|Export Email The window Exporting email addresses appears Select the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose … Continue reading

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Make the publicity collection mandatory

This is an option you can select when you set up your Webtix subscription.  When your online patrons come to the publicity section, they have the option of completing that section. If you choose to make this mandatory, your online … Continue reading

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Changing the Webtix shopping cart time out default of 20 minutes

If you are using Webtix for online sales, the default time for the shopping cart to time out is 20 minutes. While you can choose any amount of minutes for it to time out, we would like to give you … Continue reading

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How much could online ticketing with Webtix save you?

If you aren’t selling tickets online, you are missing a great opportunity to increase ticket sales and customer satisfaction. If you are using other ticketing software, you are most likely paying per ticket fees and passing those fees along to … Continue reading

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Returning patrons can retrieve their customer information in Webtix through their email address

Returning patrons who buy tickets online through Webtix can look up and auto-populate their customer information by searching by their email address (and password if they entered one). Not only is this convenient for your patrons, but it helps reduce … Continue reading

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When a first time customer orders online, does their information go into the Wintix data base and into our mailing list data base?

When a customer purchases tickets online through Webtix, their information gets saved into your Mailing List database.  They are put on the email list depending on which option they chose on the Webtix page where they entered their information.  They … Continue reading

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When someones answers “How did you hear about us,” where does that information go?

The publicity codes are stored within each transaction. You can edit the sale in Wintix and click on the Other information tab.

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How to add information about age or other requirements to your Webtix page

Do you have special restrictions about ages that aren’t allowed at certain performances? Want to be specific about how old someone needs to be to qualify for a senior discount? You can put this or any kind of other information … Continue reading

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