Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

How to prevent a seating chart from showing up online

Posted on October 7, 2015

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

How to add a link to buy tickets online in Facebook

Posted on September 30, 2015

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Tickets | Tagged | Leave a comment

A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

Posted on September 16, 2015

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports | Tagged | Leave a comment

Patron charged too many time for online purchase but there is no sale?

Posted on August 27, 2015

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

Gift certificates sold as “vouchers”

Posted on August 21, 2015

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online.  This can be set … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Does a Webtix customer get a notification when their credit card is declined?

Posted on August 4, 2015

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Credit Card Processing | Tagged | Leave a comment

How to prevent Webtix from moving seats

Posted on July 23, 2015

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

“An error occurred while trying to report this transaction to the merchant”

Posted on July 23, 2015

Do your Webtix patrons get this Authorize.net message: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

This is what an HTML ticket in the purchase receipt looks like

Posted on July 17, 2015

If your Webtix patrons are not receiving the ticket PDF as an attachment to their email receipt, we can build an HTML ticket in the receipt. In the example below, you’ll see the Webtix transaction and the tickets the patrons … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Desktop Software, Wintix5, Tickets | Tagged | Leave a comment

Add form choices (formchoices) to the showinfo3 tab

Posted on July 13, 2015

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment