Category Archives: General Information

How to run a report that shows only “special prices”

Are you offering a special price? Maybe it is a promotional price of > Are you offering a special price? Maybe it is a promotional price of $0 (zero dollars) you’ve set up or a promo code that includes a … Continue reading

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Beware of spear phishing emails

Spear phishing is an email that appears to be from an individual or business that you know. But it isn’t. It’s from the same criminal hackers who want your credit card and bank account numbers, passwords, and the financial information … Continue reading

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Just a simple email. . . but it brought a hospital to a standstill

News on Tuesday … Hollywood Presbyterian Medical Center declared an emergency. The computers that ran CT scans, laboratory, and pharmacy work stopped. There was a message on the screens that the computers had been disabled by a thing called “ransomware.” … Continue reading

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How to uninstall a Microsoft update

In this case, we wanted to uninstall the update that creates the annoying pop up urging you to upgrade your system to Microsoft 10. It is update KB3035583. (A big thanks to Gina Draker of Ozark Actors Theatre for alerting … Continue reading

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How to prevent Windows 10 from automatically downloading

If you don’t already have Windows 10, you may no longer have a say over whether or not you wish to download it. Windows 10 is now classified as a ‘Recommended’ update, which means many Windows 7 and 8.1 users … Continue reading

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How to add a service charge to all performances within a season ticket

Don’t use Payment Types to add a per ticket service charge when making a season package (father) sale. Each “daughter” sale of the father sale is for zero dollars, because all monies for that transaction were calculated on the father … Continue reading

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Center Stage celebrates 30 years in business!

First things first!! We want to thank all of our clients over the past 30 years for choosing Center Stage as your choice in ticketing and box office software. Thirty years in the software business is a very long time. … Continue reading

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If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?

A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading

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Was a credit card “not approved” but charged anyway through Authorize.net?

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading

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EMV Credit Card Terminals and why the world is not going to end

EMV terminals represent a change in the way things are done. Card issuers are starting to take security seriously. There will be advantages but mostly for the card issuers. Hardware suppliers will be happy selling the new terminals. Banks will … Continue reading

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