Category Archives: General Information

How to add a payment to an existing sales record – reserved seats

Posted on March 3, 2020

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading →

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How to add a payment to an existing sales record (GA)

Posted on March 3, 2020

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading →

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How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

Posted on March 13, 2020

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading →

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Split payment for two or more people in one sale that want to sit together without social distancing

Posted on September 24, 2020

PLEASE NOTE: The split payment feature was designed with ONE ticket buyer in mind. Maybe they were going to pay cash for their purchase but realized they didn’t have enough cash and would need to pay the remainder with a … Continue reading →

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Tips on how to search for something on the Help Desk or other places online

Posted on June 15, 2022

For tips on how to NAVIGATE, rather than search, the Help Desk, click here. You can get better search results on our Help Desk or on Google or any search engine by using a few tools and tricks. Keep it … Continue reading →

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Is Wintix rounding up a ticket purchase price?

Posted on July 5, 2022

One of our Wintix users reported when she tried to input a price $22.50, Wintix would round it up to $23.00. This is a Microsoft Windows issue that has to do with how currency displays are set up. Go to … Continue reading →

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Unspecified pay types?

Posted on August 11, 2022

Are you finding that there are unspecified pay types for online Webtix purchases? Go to Show | Edit a show | Internet options tab. Click the Domains button. Highlight the Domain name INTERNET. Make sure the Internet Credit Card box … Continue reading →

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Sales records v. payment records reports

Posted on September 14, 2022

Sales records reflect all sales done whether the were paid for or not. The payment records report show those sales that have been paid for. The default for running reports in Wintix is payment records. To turn on the option … Continue reading →

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What to do if you need to do a lot of refunds for a show or period of time

Posted on March 14, 2024

Something may happen where you need to refund a lot of tickets in a short period of time – a cancelled show or a building issue where you will be closed for repairs. In this case, searching for sale records … Continue reading →

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The Daily Sales Report – Wintix 6

Posted on July 26, 2019

It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading →

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