Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

Clean up your seating plan

Posted on September 13, 2017

How do you know for certain that your seating plans and charts are built correctly and contain all the data they need for accurate sales? Seating plans need to be meticulously created (which is why we suggest most of our … Continue reading →

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How do customer names and records intersect during sales?

Posted on August 4, 2017

There are three checkboxes in the Wintix initialization settings that determine how and when a customer is associated with and attached to a sale. Force entry of names when selling tix – Wintix will alert you if you don’t enter … Continue reading →

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What is “Value” field for in the price categories?

Posted on June 27, 2017

One of the main reasons we use the Value column is for shows that have been purchased as part of a season ticket sale. Once a season ticket is sold, the individual shows’ prices are shown as zero because they … Continue reading →

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How to do a partial exchange for reserved seats

Posted on May 4, 2017

(Click here to learn how to do a partial exchange for general admission [GA] seats.) Say a customer purchased multiple tickets to one performance on Webtix. They want to change the date attending for one of the people in their … Continue reading →

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How to create a mailing list from old shows

Posted on April 12, 2017

Perhaps you want to create a mailing or email blast to everyone who came to your shows last year – or to those who just came to a certain show or shows. There are two ways to do this. You … Continue reading →

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Season package show cancelled after there have been sales?

Posted on April 12, 2017

Although there could be various reasons this could happen, we have one Wintix user who had the following situation. No matter the reason for the cancellation, many of the instructions below will be applicable to rectifying the situation. They made … Continue reading →

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How to remove a donation from a cancelled sale

Posted on April 7, 2017

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading →

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How do you do a cash back in Wintix?

Posted on April 5, 2017

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading →

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What’s the difference between the account number and customer ID?

Posted on March 28, 2017

An account number is used to link sales records with customer records – and that’s about it. Best of all, everyone understands an account. Everyone knows how sales records can be attached to a customer based on the account field. … Continue reading →

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How to export a mailing list without including the hyphen in the zip code field

Posted on March 8, 2017

The best way to do this is: Go to Mailing list | Generate a mailing list | Export email. Choose the Text file (CSV type) radio button. NOTE: Select the CSV type if you are sending the mailing list to a … Continue reading →

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