Category Archives: Desktop Software

Box-office software for your desktop.

Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?

Posted on March 6, 2015

Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading →

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Is a firewall preventing you from downloading Wintix onto a new computer workstation?

Posted on March 9, 2022

If your organization has tight computer security, you may not be able to download Wintix on a new computer because you are behind a firewall. If you have an IT department or specialist, please tell them that PORT 3303 must … Continue reading →

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IP address for updates.centerstage.com

Posted on March 4, 2015

Issue:  Our client who has the latest Wintix version 5 software and locally hosts their data could not download the Wintix version 5 update by clicking on Help | About Wintix | Download an update. We also discovered when trying … Continue reading →

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Query: Totals for all sales per hour for a specific date range

Posted on March 2, 2015

Totals for all sales per hour for a specific date range (This query will help if you need to find a pattern of how busy the box is by hours and days of the week so you can manage box … Continue reading →

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How to change sales tax percentage

Posted on February 27, 2015

If your sales tax increase begins on a certain day, you will need to change the percentage amount in the payment type before making any sales on that date. Go to File | Payment types | % per ticket or … Continue reading →

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Do you have a discrepancy between Wintix and Quickbooks?

Posted on February 27, 2015

One of our Wintix users reported that she had a discrepancy between Wintix and Quickbooks. She reconciles daily with Wintix.  All is well. She reported that there were no mistakes in Wintix and she’s able to reconcile every day. Once … Continue reading →

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How to let patrons know a seat has a restricted or obstructed view

Posted on February 23, 2015

We would suggest putting in a special price code for “Restricted view” seats. That way, they will know, for sure.  Those seats would be for sale for only the “Restricted view” price. Depending on how important this is, there are … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

How to determine how many people haven’t bought tickets in a certain time frame

Posted on February 20, 2015

One of our clients asked: I’m trying to find a way to run a report to see who has not bought any tickets in the last 3 years, rather than going through 2,800 + people one by one. Could you … Continue reading →

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How to set the maximum number of tickets that can be purchased in a category

Posted on February 20, 2015

In Wintix, click on Show | Edit a show | <choose the show>. See screen shot below. Click on the Internet options button. Under Maximum number of tickets that can be purchased in a category, click on the down arrow … Continue reading →

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MySQL Connecter/ODBC error

Posted on February 13, 2015

If you get the following error message, the first thing to do is click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to … Continue reading →

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