Category Archives: Desktop Software

Box-office software for your desktop.

Can you set up different promo codes for different seats or sections?

Posted on September 23, 2015

A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading →

Posted in Wintix 6 | Tagged tutorial | Leave a comment

How to run a report for all sales done using a specific promo code

Posted on September 23, 2015

In Wintix: Select Mailing list | Generate a mailing list | Export email Click on the Edit the query tab Check to make sure Spreadsheet is selected as your Output file type You will need to copy and paste the … Continue reading →

Posted in Desktop Software, Wintix5, Reports | Tagged tutorial | Leave a comment

EMV Credit Card Terminals and why the world is not going to end

Posted on September 18, 2015

EMV terminals represent a change in the way things are done. Card issuers are starting to take security seriously. There will be advantages but mostly for the card issuers. Hardware suppliers will be happy selling the new terminals. Banks will … Continue reading →

Posted in Desktop Software, Wintix5, Accounting | Tagged tutorial | Leave a comment

Seating plan or seating plan PDF not displaying correctly?

Posted on September 16, 2015

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading →

Posted in Desktop Software, Wintix5, Seating Plans & Charts, Wintix 6 | Tagged tutorial | Leave a comment

A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

Posted on September 16, 2015

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports | Tagged tutorial | Leave a comment

Does your seating plan display “à” at the end of each row?

Posted on September 14, 2015

Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading →

Posted in Seating Plans & Charts | Tagged tutorial | Leave a comment

How to run a single performance reported sorted by sale number

Posted on September 11, 2015

Go to Report | By show | Single performance Choose to run it to a DBF file Choose Copy to a spreadsheet In your spreadsheet, sort the data by sale number

Posted in Desktop Software, Wintix5, Reports | Tagged tutorial | Leave a comment

How to get a list of bar code numbers printed on each ticket

Posted on September 11, 2015

There are two ways to get this report, depending on what you need. Go to Reports | Other reports | Export email | Edit the query For a list of all bar code scans for a performance, use this query: … Continue reading →

Posted in Desktop Software, Wintix5 | Tagged tutorial | Leave a comment

What are father/daughter sales?

Posted on August 21, 2015

Note: this is version 5 only The Father/Daughter sale concept refers to the fact that group sales are a series of records. The first sale of the group is the “Father sale.” Any payments made for the original sale are … Continue reading →

Posted in Wintix5 | Leave a comment

Gift certificates sold as “vouchers”