(Last updated on: November 8, 2022)
| Error code | Description | Action to be taken (if any) |
| 1 | Invalid operation type selected | This error code should never come up. If it does, please notify Center Stage Software immediately. This correlates to the “Scan In/Out/Status” functions. |
| 4 | Invalid barcode data | This means that the barcode processed was incorrect, and could be a problem with the value supplied to the barcode. |
| 11 | Barcode is not complete, authentication information missing | This means that the barcode was processed, but was missing the required authentication field. This is caused by poor data-integrity of the seating chart table in the database and a repair operation needs to be done. |
| 12 | Barcode is not complete, seat information missing | This means that the barcode was processed, but it was unable to locate the seat record within the barcode. It could be an indication of a fraudulent ticket if no seat record was found. |
| 13 | Seat authentication mismatch occurred | This means that the authentication code assigned to the seat has changed. This can be caused by sale being exchanged and a new sale has been assigned. It could also be an indication of a fraudulent ticket. |
| 21 | No sales record attached to seat | This means that a valid seat record was found, but no sales record was attached. This could be an indication of a fraudulent ticket. |
| 22 | Unable to locate seat record | This indicates that the seat was unable to be located. It could be caused by a performance being deleted and the corresponding chart records being deleted as well. It could also be an indication of a fraudulent ticket. |