Yearly Archives: 2015

How to release house seats for sale online prior to performance

House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts | Tagged | Leave a comment

Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?

Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Having problems printing tickets on your Boca Windows Printer?

One of our clients is using a Boca PCL (Windows) printer. She emailed us: “I put the Boca back with our main computer and it will print tickets but it will only print one ticket per sales order.  I looked … Continue reading

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

Do you print tickets using FGL printer codes? Need to add extra fields?

In Wintix go to File | Ticket Setup. Under Ticket printer type, click on the radio button FGL Codes. That will make the button labeled FGL codes active. Click on the FGL codes button, which brings up that window. You … Continue reading

Posted in Printers/Tickets, Tickets | Leave a comment