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Recent Posts
Monthly Archives: November 2013
Create a list of people who have been entered into Wintix for a mailing list but haven’t bought tickets (inactive names)
Have you entered names in Wintix from people who want to be on your mailing list but haven’t purchased anything yet? (For example, you want to mail a season brochure and include people on your mailing list who aren’t patrons … Continue reading
Installing a printer driver on a Windows 7 computer
Are you having trouble installing a printer driver? Here are some troubleshooting tips because Windows may not recognize and install the driver for the device. Make sure the USB cable from the printer is plugged in to the USB port … Continue reading
How to sell tickets in Webtix 5 to select patrons, before going on sale to the general public
Have you ever wanted to pre-sell a specific event online to an select group of patrons and not allow these same tickets to be sold to the general public? Let them in through a “back door” for special purchases. This … Continue reading
Run a report for all sales for a season with zip codes
In Wintix, go to: Mailing List Generate a Mailing List Export Email – That brings up the ‘Exporting email addresses window’ Choose spreadsheet Uncheck the boxes labeled ‘skip records with a blank email address’ and ‘include only records that have … Continue reading
How Wintix deals with customer passwords & how to change it if a patron forgets their password
Who hasn’t forgotten or lost a password at one point or another? If your customer created a password online in Webtix, you may need to be able to find the password if they forgot it. Here is how to find … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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Selling tickets for babies or toddlers sitting on a parent’s lap
We have a customer who needed to sell low-cost tickets for a baby or toddler who would be sitting on a parent’s lap. They needed to sell a reserved seat to the parent but also allow for a “lap pass” … Continue reading
How to create a mailing list of people who bought tickets for multiple shows
Want to target patrons who have bought tickets for multiple, specific shows? In the tutorial below, we’ll show you how to run a combined report for all shows from both mainsale and oldsales. Then, we’ll use that report to create … Continue reading
How to add service charges or sales tax to only ONE performance
For service charges or sales tax to be applied to ONLY ONE performance, go to Show | Edit a show and double click on the performance. (For service charges or sales tax to be applied to all sales, read this … Continue reading
How to add sales tax or service charges for all performances (global setting)
For service charges or sales tax to be applied to all sales, go to File | Payment types. For service charges or sales tax to be applied to ONLY ONE performance, read this post. A regular service charge can be … Continue reading
Posted in Credit Card Processing, Desktop Software, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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Webtix sale goes through, but no sale or seats are recorded in Wintix
One of our customers reported the following: “People are purchasing on line the credit card charge goes thru, but there’s nothing in Wintix. The sale number doesn’t exist. I’m having to recreate the sale and it’s happening sporadically.” This customer … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
Tagged tutorial
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