Category Archives: Accounting

How to trace a credit card that was mistakenly charged more than once for a sale

A patron’s credit card had been charged more than once for the same ticket. Here is how to locate the erroneous transaction. The first thing to do is to edit each of the sales and run an audit trail by … Continue reading

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Error when processing a credit card

If you are processing a credit card in Wintix and receive this error , it means that you do not have the correct link for Authorize.net entered.  In Wintix, go to File | Initialization | Credit cards and enter https://secure.Authorize.net/gateway/transact.dll in the … Continue reading

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Is all the data on Center Stage’s server encrypted?

Normally customer data that gets transmitted is not encrypted (just names and addresses, which is public information) but once e-commerce becomes involved it is a different story. A URL will usually start with http BUT when you go to order … Continue reading

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Problem: Price codes display as zero ($0)

In Wintix, click on: File | Initialization | Options 2 tab and see if the check box Use 48 price codes is checked.  Once checked, all sales will show the correct dollar amount.

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